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ManageEngine® VQManager Training
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This training is designed to equip users with the knowledge to work with VQManager. In this training, you will learn about the best practices that helps you get started with VQManager.

The during of the course is two days, with a seven-hour session each day. The duration can be extended subject to consultation and implementation needs if any.

Course Objectives Who Should Attend Course Agenda

Course Agenda

Introduction

  • VQManager Overview
  • Benefits of a VoIP Quality Monitoring solution
  • Important VoIP terminologies

Installing VQManager

  • Supported OS
  • Minimum Hardware Requirements
  • Supported Browsers
  • Installation procedure
  • Free ports for VQManager to use
  • Starting as service

Setting up for monitoring of VoIP Traffic

  • Deciding on an optimal deployment
  • Port-mirroring
  • Configuring sniffer
  • Testing with a VoIP call
  • Other data input options

VQManager Web Interface Overview

  • Important terminologies
  • The seven tabs
  • Setting the Client’s data view
  • Searching, sorting & the column chooser.

Reporting on VoIP performance

  • Performance details of live & history VoIP activity
  • Configuring QoS tolerable ranges
  • Endpoint specific performance details
  • Resource grouping of endpoints
  • SIP registration tracking

Identifying faults and quality degradation

  • VQManager call categorization
  • Call specific QoS details
  • Originator-participant QoS trends
  • The Call flow ladder & packet displays
  • Understanding SIP error codes
  • Understanding alarm triggers
  • Pre-defined alarm profiles

Configuring customized reports and alarms

  • Defining custom alarm profiles
  • Understanding alarm’s sampling of data
  • Severity-based alarm categorization
  • Pre-built reporting profiles
  • Defining custom reporting profiles
  • Scheduling & exporting of reports

Using administrative operations

  • User management
  • Setting business hours
  • Runtime administration
  • Database Administration
  • Mail server setting
  • Proxy settings
  • SNMP Trap settings
  • Reaching VQManager support

Appendix

  • Limitations & Known Issues
  • Troubleshooting tips
  • Useful links
  
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