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ManageEngine® OpManager Training
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The primary objective of this course is to enable you to effectively monitor your network and its resources using OpManager. The during of the course is two days, with a seven-hour session each day. The duration can be extended subject to consultation and implementation needs if any.

Course Objectives Who Should Attend Course Agenda

Course Agenda

Introduction

Network Management Plan

  • Inventory by device type
  • Resources to be monitored
  • Free ports for OpManager to use
  • Protocol to be used for monitoring

Installing OpManager

  • Supported OS
  • Minimum Hardware Requirements
  • Supported Browsers
  • Installation Procedure
  • Starting as Windows Service

Discovering the Network Resources

  • Configure Discovery Credentials
  • Discover network and its devices
  • Discover services in a device
  • Categorize the device

Classifying the Devices onto Maps

  • Define Device Templates
  • Default OpManager Maps
  • Custom Infrastructure Views
  • Business Views

Monitoring Availability and Performance

  • Monitoring Protocols
  • Determining Availability
  • Monitoring System Resources
  • Monitoring Add-ons
  • Thresholds for Proactive Monitoring

Alerting Faults

  • Events and Alerm Correlation
  • Different Types of Alerts
  • Working with Alarms
  • Notifying Alerts through Email, SMS etc

Reporting Network Performance

  • SLA Dashboards for Availability
  • Business View Dashboards and Reports
  • Top N Reports
  • Custom Reports
  • Scheduling Reports

Integration with Other Applications

  • ServiceDesk Plus for Trouble-ticketing
  • NetFlow Analyzer for Bandwidth Monitoring
  • Firewall Analyzer for in-depth Firewall Log Analysis
  • DeviceExpert for Configuration Management

User Management

  • Creating Users and Defining Scope
  • Users Profile Configuration

Troubleshooting Tools

  • Ping and Trace Route
  • MibBrowser

Maintenance

  • Scheduling Device Downtime
  • Managing OpManager Database
  • Backup and Restoration
  • Upgrade Process
  • Support Process

Appendix

  • Mistakes that can be averted
  • Tips to Troubleshoot
  • Useful Links
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