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VQManager

Know your VoIP Quality

VQManager is a VoIP quality monitoring & reporting software-only solution.
Success Stories
" I think VQManager is an *excellent* piece of software...the product has behaved flawlessly and been extremely useful in a live business environment."
-Julian Fletcher, ConvergenceGroup.

Product brief

ManageEngine® VQManager is a powerful, web-based, 24x7 real-time QoS monitoring tool for VoIP networks. VQManager can monitor any VoIP equipment that supports SIP(RFC 3261), Cisco™ Skinny and RTP / RTCP (RFC 3550)

VQManager helps troubleshooting VoIP calls for failures and quality deterioration. Once identified, alarms are generated by the system to notify administrators. Administrators can then drill-down on the alarms to isolate the root cause

With over 25 comprehensive built-in reports, VQManager gives network administrators critical insight about bandwidth usage and traffic patterns over time

What can VQManager do?

MONITOR AND REPORTS ON:

CAPACITY PLANNING:

  • Voice Quality Metrics
  • Call Traffic Trends
  • Bandwidth Utilization
  • Alarms on Quality deterioration
  • Graphical reports for efficient bandwidth utilization
  • Historic call traffic trend for optimal network planning.


Dashboard View

Features

Non-Intrusive Real-time Monitoring

  • Proactive monitoring of Bandwidth utilization and QoS metrics such as Jitter, Latency, Packet loss
  • ITU standard E-Model based MOS calculation
  • Drill down of information to minute-level of precision
  • Call information display using CDR/CMR logs
  • Integrates with higher level Network Manager, thus protecting existing investment

Alarms and Notifications

  • Alarm generation on vital parameters based on user-defined threshold and severity
    • QoS (Jitter, Packet loss, MOS and RFactor)
    • Frequent and consecutive incomplete calls
    • Call set-up time
    • Average Length Of Call (ALOC)
    • Answer Seizure Ratio (ASR)
    • Average answer delay
    • Voice bandwidth utilization
    • SIP errors
    • Frequent call disconnects
    • Call volume
  • User configurable e-mail notification
  • SNMP Trap alerts based on user-defined thresholds

Call Details View

  • QoS trends for calls and endpoints
  • Codec details used by endpoints
  • Enhanced debugging of error calls through pictorial representation of call flows
  • Call Trace of SIP, CiscoTM Skinny and RTCP packets transferred in a call

Problem Diagnosis

  • Pictorial representation of call flow information to debug call set-up issues
  • Bandwidth usage graph with split up between voice and non-voice data to help analyze bandwidth congestions
  • Call QoS trend, to identify quality gaps

VoIP call flow


Real-Time Monitoring and Post-Event Analysis

  • Supports real-time monitoring as well as trend analysis for post-event troubleshooting and capacity planning based on calls that happened days or weeks or months earlier
  • Real-time reporting of call volume changes, bandwidth utilization and voice quality
  • On demand reports of Top users based on Call Volume or Duration
  • Export reports as CSV and PDF files and e-mail as attachments

Active calls

Endpoint Details View

  • Detailed view of call usage trend with QoS Metrics and Traffic Patterns
  • Call Metrics such as Incoming and outgoing call QoS metrics, total Call duration, Average Call duration & ASR
  • Call categorization such as incoming, outgoing, unanswered, error, good and poor quality calls
  • Option to group the endpoints based on IP Address and SIP URL/phone number

Capture and Display Filtering

  • Filtering criteria to capture / monitor call traffic from specific IP Address / locations
  • Flexible filtering of data based on IP Address, SIP URL/phone number and Name
  • Provisions for saving the captured packets in libpcap format for post-event
  • troubleshooting

VoIP Reports

Web-based User Interface

  • Provides a web-based user interface for remote access using standard web browsers such as Microsoft Internet Explorer & Firefox
  • User-friendly graphical screens allows easy understanding of network & troubleshooting.

VoIP Monitoring