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Q) Having GCC libraries incompatibility problems while installing VQManager in Linux distributions?
VQManager 6.1 installation requires the standard C++ libraries (libstdc++) and GCC (4.0 or above) core libraries (libgcc). The following list contains the minimal Linux distributions that contain these libraries.
- Red Hat Enterprise Linux 4.4
- Mandriva 2006
- Debian 4.0
- Ubuntu 5.10
- CentOS 5
- SuSE Linux 10
- Fedora Core 4
If you have the above mentioned or higher versions of Linux distribution and still have problems installing VQManager, kindly check if the libraries have been installed. You can confirm it by checking the presence of libstdc++.so.6 under the /usr/lib directory and libgcc_s.so.1 under the /lib directory. If they are not available, kindly install the libgcc and libstdc++ libraries from your Linux distribution CD.
If you have a lower version of Linux distribution and still wish to run VQManager, you need to compile and install GCC 4.0 or above. Follow the below mentioned steps to install GCC.
- Download the GCC Core and GCC g++ version 4.0 or above from http://ftp.gnu.org/gnu/gcc and extract it to, lets say GCC_SOURCE_DIR.
- Create two directories for building and installing GCC: mkdir GCC_4_0_INSTALL ; mkdir GCC_4_0_COMPILE
- Move to the compile directory: cd GCC_4_0_COMPILE
- Invoke the configure script:<Absolute path of GCC_SOURCE_DIR>/configure --prefix=<Absolute path of GCC_4_0_INSTALL>
- After configuring, compile and install the GCC using the command "make && make install"
- Run the command: echo '<Absolute path of GCC_4_0_INSTALL>/lib' >> /etc/ld.so.conf
- Run /sbin/ldconfig to add the GCC install directory to the Linux library path.
- Install VQManager 6.1.
Q) How to enable VQManager in Windows Vista?
To enable the VQManager work correctly in the Windows Vista machine, the Winpcap 4.1 needs to be manually installed. As this is still in beta version, this is not packaged along with the VQManager installer. You can get the Winpcap from the following location: http://www.winpcap.org/install/bin/WinPcap_4_1_beta.exe . This package needs to be installed after the VQManager installation so that the dlls are updated properly.
Q) I am not able to see any calls on the UI.
This requires a number of checks:
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Verify whether the sniffer "Interface Name" (found in "Admin" tab -> "Sniffer" icon) that the client is listening to, is receiving all the VoIP traffic in your network. Select the right interface that receives all the VoIP traffic (refer to "Configuring Sniffer" in the Help document).
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To have all VoIP traffic flowing to this interface that VQManager listens on, you will have to enable port-mirroring in your network switch to mirror all traffic to this sniffer interface. This link has information on configuring port-mirroring in a number of managed switches like 3Com, Cisco Systems, Linksys, NETGEAR, Avaya etc.
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Make sure a VoIP Call is started in the network. Only after updating the Sniffer Configuration will VQManager show call data for the calls. Refresh the page to check for any call information to be displayed
-
If no call information is displayed, check the default SIP Port Configuration in the sniffer configuration. By default the SIP Port Configuration is "5060"
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Check the default Skinny Port Configuration. By default the Skinny Port Configuration is "2000"
-
Check the default H.323 Port Configuration. By default the H.323 Port Configuration is "1720"
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If the VoIP Network has VLAN setup then update the "Filter Strings" to tcp || udp || vlan
-
If still no call information is seen, check whether the protocol used is SIP, H.323 or Skinny. VQManager currently supports the SIP, H.323 and Skinny protocols only
Q) Server-startup fails
Cause: During the previous run, if you had terminated
the server abruptly or there was an unclean shutdown, some
of the server processes would not have been terminated and
the MySQL server instance would continue to run in the system.
Solution: Forcefully terminate the MySQL Server instance
(mysqld-nt.exe in Windows, mysqld in Linux).
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Q) When I uninstall the product in windows, some folders are not
getting deleted.
Cause:This usually happens when you try to uninstall the
product immediately after shutting down the server.
Solution: Ensure that you uninstall the product only after
the MySQL Server instance (mysqld-nt.exe process in Windows Task
Manager) has been terminated completely after the server shutdown. Folders created at runtime, like ScheduleReport and user created folders will not be removed after uninstallation.
Q) I am unable to access VQManager Server through the Web Interface.
Why?
Cause 1 & Solution
Incomplete server start-up
Ensure that the server has successfully started. This can be verified
by the presence of the message "Connect to: [http://localhost:8647
]" in the console. Connect to the web client after seeing this
message.
Cause 2 & Solution
Wrong URL
VQManager server and the Web Interface communicate through http.
So ensure the URL contains HTTP.
http://<hostname>:port/
For e.g. http://localhost:8647
Cause 3 & Solution
Do you see any "FAILED" message in the Server Console.
Check the log files available under <VQManager_Home>/logs
directory. If you find any exceptions, send the log files to VQManager
Support support@vqmanager.com
Q) My Web Interface looks crippled
Cause 1 & Solution
Incompatible Browser
Refer to the System Requirements,
and check whether your browser is supported.
Cause 2 & Solution
JavaScript not enabled
JavaScript has to be enabled in your browser for you to work with
the Web Interface.
Q) I encounter problems in reinitializing VQManager
Cause: Reinitialize script/batch file is to be invoked only
when the server is not running. At times, a lock file named .lock
gets created under <VQManager_Home>/bin directory. This creates
problems when reinitializing the server even when it is not running.
Solution: Make sure you are not attempting to reinitialize
while the server is running. Navigate to <VQManager_Home>/bin
directory and check if ".lock" file had been created.
If so, remove it.
Q) I do not receive EMail configured in Alarm Notification and
Reports
Cause: This usually happens when the Mail Server Settings
are not configured properly.
Solution: Configure the Mail Server Settings. Refer to Mail
Server Settings section in help documentation for more details.
Q) I get the error message "The sendSupportFile ProxySettingsError
occurred" error when sending the support information file
Cause: This usually happens when the Proxy Server Settings are not configured properly.
Solution: Configure the Proxy Server Settings. Refer to
Proxy Server Settings section in the help document for more details.
Q) I am getting the following error, though I am running my Windows
system with administrator privilege:
"Insufficient privilege. Unable to find the interface
details. Please run the server in administrator privilege mode and
try again."
Cause & Solution: Please ensure that you are logged in with administrator privileges. If you are logged in with administrator privileges, this error could be because you have an incompatible version of Winpcap libraries installed in your machine.
Click here to download and install the latest version of Winpcap. After installing you will have to restart VQManager.
Q) There is no link for "Monitored Endpoints" in the Admin
tab and I'm running the VQManager trial edition.
Cause & Solution: In the trial edition, there is NO
limitation on the number of IP Phones to be monitored. You can monitor
VoIP calls from all your IP Phones. Therefore, the 'Monitored Endpoints' link does not appear when the product is run in trial version
mode. Once, the trial version expires, you will have an option to
choose the IP Phones to be monitored. See "Monitored Endpoints" section in the Help Document for more details.
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