Success Stories
" I think VQManager is an *excellent* piece of software...the product has behaved flawlessly and been extremely useful in a live business environment." -Julian Fletcher, ConvergenceGroup.
Copyright (c) 2007 AdventNet, Inc. All rights reserved.
This License Agreement details the policy for license of AdventNet ManageEngine(R) VQManager ("Licensed Software") on the following topics:
Evaluation License
Commercial License
Technical Support
Please read the following license carefully, before either
(i) completing the electronic order or download of the Licensed Software from an authorised website, or
(ii) installing the Licensed Software from media that was delivered after being ordered by alternative order process, as applicable. You acknowledge that you have read this License Agreement, have understood it, and agree to be bound by its terms. If you do not agree to the terms and conditions of this Agreement, either (i) exit the web site page without continuing the ordering process, or
(ii) return the provided unused media and documentation within thirty (30) days from the date of shipment of the Licensed Software for a full refund of your payment, as applicable.
1. Evaluation License: AdventNet grants to you a non-exclusive, non-transferable, Evaluation License for trial and evaluation of the Licensed Software, in binary object code form, for a period of thirty (30) days from the date of download or installation. This License begins upon installing the Licensed Software and ends thirty (30) days thereafter ("Evaluation Period").
If you are not willing to use the Free Edition or license either the Standard Edition or Professional Edition of the Licensed Software beyond the Evaluation Period, you agree to remove the Licensed Software from your computer with immediate effect upon expiry of the Evaluation Period. You are forbidden from using the Licensed Software in any manner other than as permitted in this Section 1.
2. Commercial License:
(a)Free Edition: If you choose to Use the Free Edition of Licensed Software beyond the Evaluation Period, AdventNet grants you a non-exclusive, non-transferable, world-wide license to use the Free Edition of Licensed Software for no cost in perpetuity to monitor a maximum of 10 IP Phones. Free Edition of Licensed Software shall not be installed in more than one machine per Site. "Site" means single office location.
(b)Standard Edition: As part of your choosing to license the Standard Edition of Licensed Software, AdventNet grants you a fee-bearing, non-exclusive, non-transferable, world-wide license to Use the Standard Edition of Licensed Software including user documentation that you have downloaded from or received on media provided by AdventNet, including all updates, where applicable, provided that such access and Use of the License Software is in accordance with the Single Installation License granted by AdventNet. The Standard Edition of the Licensed Software does not support multiple protocols.
(c)Professional Edition: As part of your choosing to license the Professional Edition of Licensed Software, AdventNet grants you a fee-bearing, non-exclusive, non-transferable, world-wide license to Use the Professional Edition of Licensed Software including user documentation that you have downloaded from or received on media provided by AdventNet, including all updates, where applicable, provided that such access and Use of the License Software is in accordance with the Single Installation License granted by AdventNet. The Professional Edition of the Licensed Software supports multiple protocols.
(d)"Use" means installing, executing or displaying the License Software. "Single Installation License" means that the license keys provided to you shall not be used for more than one concurrent Use of the Licensed Software.
3. Third Party Products: The Licensed Software may contain software which originated with third party vendors and without limiting the general applicability of the other provisions of this Agreement, you agree that (a) the title to any third party software incorporated in the Licensed Software shall remain with the third party which supplied the same; and (b) you will not distribute any such third party software available with the Licensed Software, unless the license terms of such third party software provide otherwise.
4. Restrictions on Use: In addition to all other terms and conditions of this Agreement, you shall not:
(i) install one copy of the Licensed Software for more than one concurrent Use;
(ii) remove any copyright, trademark or other proprietary notices from the Licensed Software or its copies;
(iii) make any copies except for one back-up or archival copy, for temporary emergency purpose;
(iv) rent, lease, license, sublicense or distribute the Licensed Software or any portions of it on a standalone basis or as part of your application;
(v) modify or enhance the Licensed Software;
(vi) decompile or disassemble the Licensed Software.
(vii) allow any third parties to access, use or support the Licensed Software.
5. Technical Support: AdventNet provides support that includes email support for problem reporting, product updates, upgrades and online access to product documentation for a period of one year. To get un-interrupted support, you have to renew the Annual Maintenance & Support fee 10 days prior to the expiry date.
6. Ownership and Intellectual Property: AdventNet owns all right, title and interest in and to the Licensed Software. AdventNet expressly reserves all rights not granted to you herein, including the right to discontinue support or not to release any updates or upgrades for Licensed Software and to alter prices, features, specifications, capabilities, functions, licensing terms, release dates, general availability or characteristics of the Licensed Software. The Licensed Software is only licensed and not sold to you by AdventNet.
7. Audit: AdventNet has the right to audit your Use of the Licensed Software by providing at least seven (7) days prior written notice of its intention to conduct such an audit at your facilities during normal business hours.
8. Confidentiality: The Licensed Software contains proprietary information of AdventNet that are protected by the laws of the United States and you hereby agree to take all reasonable efforts to maintain the confidentiality of the Licensed Software. You agree to reasonably communicate the terms and conditions of this Agreement to those persons employed by you who come into contact with or access the Licensed Software, and to use reasonable efforts to ensure their compliance with such terms and conditions, including but not limited to, not knowingly permitting such persons to use any portion of the Licensed Software for a purpose that is not allowed under this Agreement.
9. Warranty Disclaimer: AdventNet does not warrant that the Licensed Software will be error-free. To the extent permitted by applicable law and except as provided herein, the Licensed Software is furnished "as is" without warranty of any kind, including the warranties of merchantability and fitness for a particular purpose and without warranty as to the performance or results you may obtain by using the Licensed Software. You are solely responsible for determining the appropriateness of using the Licensed Software and assume all risks associated with the use of it, including but not limited to the risks of program errors, damage to or loss of data, programs or equipment, and unavailability or interruption of operations.
10. Limitation of Liability: In no event will AdventNet be liable to you or any third party for any special, incidental, indirect, punitive or exemplary or consequential damages, or damages for loss of business, loss of profits, business interruption, or loss of business information arising out of the use or inability to use the program or for any claim by any other party even if AdventNet has been advised of the possibility of such damages. Subject to applicable law, AdventNet's entire liability with respect to its obligations under this agreement or otherwise with respect to the Licensed Software shall not exceed the amount of the license fee paid by you for the Licensed Software.
11. Indemnification: AdventNet agrees to indemnify and defend you from and against any and all claims, actions or proceedings, arising out of any claim that the Licensed Software infringes or violates any valid U.S. patent, copyright or trade secret right of any third party; so long as you provide; (i) prompt written notice to AdventNet of such claim; (ii) cooperate with AdventNet in the defense and/or settlement thereof, at AdventNet's expense; and, (iii) allow AdventNet to control the defense and all related settlement negotiations. The above is AdventNet's sole obligation to you and shall be your sole and exclusive remedy pursuant to this Agreement for intellectual property infringement.
AdventNet shall have no indemnity obligation for claims of infringement to the extent resulting or alleged to result from
(i) any combination, operation, or use of the Licensed software with any programs or equipment not supplied by AdventNet;
(ii) any modification of the Licensed Software by a party other than AdventNet; and
(iii) your failure, within a reasonable timeframe, to implement any replacement or modification of Licensed Software provided by AdventNet.
12. Termination: This Agreement is effective until terminated by either party. You may terminate this Agreement at any time by destroying or returning to AdventNet all copies of the Licensed Software in your possession. AdventNet may terminate this Agreement for any reason, including but not limited to your breach of any of the terms of this Agreement. Upon termination, you shall destroy or return to AdventNet all copies of the Licensed Software and certify in writing that all know copies have been destroyed. All provisions relating to confidentiality, proprietary rights, non-disclosure, and limitation of liability shall survive the termination of this Agreement.
13. General: This Agreement shall be construed, interpreted and governed by the laws of the State of California exclusive of its conflicts of law provisions. Any dispute arising out of or resulting from this Agreement shall be subject to the jurisdiction of competent federal and state courts in Alameda County, Pleasanton and the parties waive any objection relating to inconvenience thereof. This Agreement constitutes the entire agreement between the parties, and supersedes all prior communications, understandings or agreements between the parties. Any waiver or modification of this Agreement shall only be effective if it is in writing and signed by both parties hereto. If any part of this Agreement is found invalid or unenforceable, the remainder shall be interpreted so as to give reasonable effect to the intention of the parties. You shall not export the Licensed Software or your application containing the Licensed Software except in compliance with United States export regulations and applicable laws.
Enterprises today rapidly adopt VoIP foreseeing huge savings in telecommunication costs. In many cases, the VoIP Engineer bears the brunt of fire-fighting the poor voice quality experienced through VoIP as compared to the erstwhile communications system. With disparate VoIP protocols, QoS issues & rapid expansions, VoIP problems crop up even after undergoing recommended pre-deployment testing. The dynamic, specialist role of the VoIP Engineer is greatly put to test.
VQManager provides a simple, one-window view to the whole VoIP network and any of its associated problems. The product's call-centric approach to monitoring and reporting allows for deep drill-down & incisive diagnosis from problem endpoint down to the detailed raw packet displays. Search options throughout tabular displays allow for quick access to problem calls by querying on Call Identifier/ Call Status/ Status Code/ Initiator/ Participant.
Typical VoIP problem diagnosis
The VoIP engineer responsible for installing and commissioning routers, switches, gateways, call servers, PBXs, IP phones, softphones etc saves considerable time while deploying VQManager, a software-only solution, unlike other hardware-based monitoring solutions. With minimal configurations required, be it in a multi-protocol environment or a NATed environment, VQManager which is easily downloaded (30 MB), installed & configured is your quickest way to simplifying those crucial VoIP monitoring tasks.
Try out our fully functional trial version of VQManager in your real-time environment and see the product work for you!
"Overall downtime costs average 3.6 percent of annual revenue, a significant number, and one likely to surprise many large organizations"
- Jeff Wilson, principal analyst of Infonetics Research
The ever-changing, growing dependency of business on the network and VoIP in particular, now brings greater focus and appreciation of the Network Administrator's role in keeping the network up and optimized. A tool that keeps 24x7 vigil on your VoIP network's important QoS parameters is but a very basic requirement in catering to the demanding roles of a Network Administrator.
True empowerment comes when possible VoIP quality degradations or failures are easily prevented. With VQManager one can configure alerts using multiple criteria and multiple thresholds eg. Generate email alerts on packet loss greater than 20%, SNMP traps on packet loss greater than 30%. Alerts come with details of affected calls and this helps identify problem spots. Your quick, informed actions can then save your organization costly down-time.
VQManager is designed with customization options throughout features of the product. Right from the way vital network QoS parameters - packet loss, delay, jitter & MOS scores - are reported to the custom alarms and reporting options, the Network Administrator is provided all necessary flexibility in configuring a whole new VoIP analyzer-optimizer out of VQManager. Try out our fully functional trial version of VQManager in your real-time environment and see the product work for you!
No more is IT in an organization considered as utility resource. Industries like health-care, banking, hospitality & BPOs, see IT infrastructure and VoIP in particular as business enablers without which the businesses themselves could fail. As an IT Manager you will need a solution to not just keep a constant watch on infrastructure health but also one that will help in planning/strategizing your network management requirements.
VQManager's comprehensive reporting profiles on call activity, call quality, bandwidth utilization and user activity provide important inputs for further capacity additions. Apart from default reporting profiles, reports can be created with multiple criteria to focus on targeted pain points and the same reports can be scheduled and emailed to desired recipients for required actions to be taken.
Why not try a VoIP Monitoring solution that will sit live on your network and report on all degradation/faults to a higher Network Management System? For thresholds crossed, VQManager can be configured to send SNMP traps to systems such as the ManageEngine OpManager, IBM Tivoli, HP OpenView etc so that you have on a single console, both network and voice health status.
Call toll-free at 1-888-720-9500 for more information or click here to request a technician-assisted demo of VQManager.
