Endpoints - Reports on VoIP Terminals

Overview

This 'Endpoint' tab provides endpoints specific details that would help in analyzing and troubleshooting endpoint specific quality deficiencies. The information presented here is in the form of:

• The Endpoints Summary showing a listing of all the monitored endpoints and their call information summary

• The Endpoint Details giving a more in-depth view to calls participated in by each endpoint

• The Resource Groups provides group specific summary of call and QoS details

• The SIP registrations request details

Endpoints Summary

• This is the first UI that opens in the Endpoints tab providing the list of the monitored Endpoints and their Total Calls, total Duration, average MOS score, total Failed Calls and the Octets count. The information is displayed for the time-period as set in the calendar.

• You can view the listed Endpoints based on their URL or Phone ID or Name or IP Address by choosing the corresponding option from the "Show Endpoints based on" drop-down list. The default view is based on Phone ID

• To find a specific Endpoint, click on the lens icon found on the extreme right hand side of the list’s header. Provide the Name/URL/IP Address to search for the endpoint.

• To view further details on each Endpoint, click on the specific endpoint link

• The Endpoints summary list can be arranged according to ascending or descending order of Total Calls made by the Endpoints by clicking on the arrow next to the Total Calls field

• The Endpoints summary list can be exported as a PDF or CSV file or emailed as a PDF attachment to a number of E-mail Ids. This can be done through the respective icons - CSV icon, PDF icon and mail icon, found on the right-hand side just above the Endpoints Summary list.

  
  

Endpoints Details

By clicking on an Endpoint in the Endpoint Summary list you are brought to the Endpoints Details UI showing the details of that particular endpoint. The endpoint’s name/URL/IP Address is displayed on top of the Call Volume Graph. Here, the call volume, Incoming and Outgoing Call QoS metrics and Call history pertaining to the single Endpoint is shown. The information displayed here is also for the time-period as set in the calendar. The sections presented here are:

• Call Volume graph

• Incoming & Outgoing Call and QoS Metrics

• Traffic Metrics

• The Calls list

Call Volume Graph

The “Call Volume” graph is similar to that in the Monitor tab’s Summary Report view but shows call information for a single Endpoint.

• Displays the statistics of all the calls that the Endpoint participated in over the chosen time frame as set in the calendar

• The bar graph has the green areas representing the successful calls while the red areas denote unsuccessful calls

• Provides the number of Total, Successful, Unsuccessful and Waiting calls as a linked number. When these linked numbers are clicked you can view the information of the respective calls

• The Successful Calls are divided into calls based on quality - Good and Poor quality calls. VQManager distinguishes from Good and Poor Quality calls based on the user's setting in the Monitor tab in the "Configure" section of the Voice Quality graph. By default, calls with MOS (Mean Opinion Score) greater than 3.1 are classified as Good Quality Calls. Calls with MOS less than 3.1 are marked as Poor Quality Calls

• The Unsuccessful Calls are further divided into Unanswered Calls and Error Calls. Calls that were not answered by the user (user busy, user not available etc.,) fall into the Unanswered Call category. Other calls that failed due to errors in server or client are marked as Error Calls

• The Waiting Calls are the number of calls that remain or remained in waiting mode at the chosen time frame

• The number of Unmonitored Calls that the endpoint participated in is listed. Unmonitored calls are those that VQManager has abruptly stopped monitoring - this could be due to an abrupt stop and restart of the VQManager server, or because there were no voice packets that were received for a continuous duration(30 seconds) of time

• Answer Seizure Ratio(ASR) - ratio of successfully connected calls to attempted calls for the endpoint is displayed

• Lists the time at which the endpoint participated in the maximum number of calls - peak usage, and the time at which there were least number of calls - low usage time

• Provides the Average Call Duration(ACD) time across all the calls during the selected time period

• The Call Rate is provided showing the rate at which the endpoint has participated in calls

• The date and time of the Last Call in which the endpoint has participated in is also shown

  
  

Note: The "Total Calls" count in the Endpoints Summary view and the "Total Calls" count in the Endpoint Details view for the respective endpoints may differ. This is because the Endpoints Details view information takes into consideration all calls made by an endpoint - even those under Active and Waiting state.

Incoming & Outgoing Call and QoS Metrics

The next section below the “Call Volume” graph provides separate summaries for the “Outgoing Call and QoS Metrics” and the “Incoming Call and QoS Metrics”.

• Displays the Total number of outgoing and incoming calls from/to the endpoint. On clicking the linked number, you can view the list of the calls

• The Last call that the Endpoint made and received is displayed. On clicking the Last Call Phone ID displayed, you can view the Call Details of that particular call.

• The Last call made and received date and time is displayed by "Last Call At" entry

• The number of Successful outgoing and incoming calls is displayed. On clicking this linked number, you can view the list of these calls

• The total Duration of Outgoing and Incoming calls is provided

• Provides the Average Call Duration(ACD) time across all the calls during the time period as set in the calendar

• The colored horizontal bars in the Outgoing call and Incoming call sections show the average MOS value for the calls

• The QoS parameter values for Jitter, Delay and Loss are shown. On clicking the “More” link, you can see all QoS statistics with their Min, Max and Avg values and whether Good, Tolerable or Poor as defined by the user in the Monitor tab

Traffic Metrics

The “Traffic metrics” section is found below the “Incoming Call and QoS Metrics” and “Outgoing call and QoS Metrics” section. Here the traffic details are displayed specific to the endpoint.

• In Octets - The number of octets sent to the endpoint

• Out Octets - The number of octets sent out by the endpoint

• In Packets – the number of packets that has flowed into the endpoint

• Out Packets – the number of packets that has flowed out of the Endpoint

The Calls List

The final section in the Endpoint Details UI is the Call list that has the call information on all the calls that the endpoint has participated in over the time period as set in the calendar

• The call details displayed by default are the call’s Initiator, the Call Initiation time, Duration of the call, the Call Status and the Status Code

• More information on the calls can be displayed by clicking on the column chooser icon found on the extreme right side of the list next to the lens icon. Check the items from the list that appears to have the required information displayed

• You can search this list for a particular Initiator, Call Status or Status Code by clicking on the lens icon found on the top-right side of the list and providing the required search criteria

• Clicking on any Initiator brings you more Call Details for the particular call

• This calls list can be exported as a PDF or CSV file or emailed as a PDF attachment to a number of E-mail Ids. This can be done through the respective icons - CSV icon, PDF icon and mail icon, found on the right-hand side just above the list. The PDF document can have a maximum of 10 columns information displayed at a time

Resource Groups

The Resource Group section is displayed as a seperate menu in the left-hand panel below the Quick Links. You can group certain specific endpoints as a 'resource group'. Resource grouping can be used when you want to monitor the calls from specific group based on specific URL or IP address or based on participant identifier.

Resource group summary view

On clicking the menu item "Resource Groups", the resource groups are listed showing the Group Name and their Created Time. To view the endpoints for specific resource group, click the respective resource Group Name. Upon clicking the link, you can see the Endpoints with their URL/Phone ID, total calls, duration, MOS, Failed Calls and Octets. To drill down on endpoint details, click the respective Endpoint URL/Phone ID.

To Add a Resource Group,

• Click the "Add Resource Group" link

• In the UI that opens, provide the Group Name for the new Resource Group (mandatory)

• You can provide upto three conditions to include required endpoints for the new Resource Group. These conditions are in the form of three rows of drop-down lists and text-boxes

• You can create the Resource group matching any or all of the three conditions you provide. Check the respective condition radio button "Match all of the following" or "Match any of the following" based on your need

• Endpoints can be included in the group by either identifying them by their URL or their IP address, the two options are found in the first drop-down list. Select the required identification condition.

• On choosing URL identification of endpoints, you can either specify what the Endpoint's URL string contains or by specifying what the URL starts with or ends with. Select the required condition from the second drop-down list and provide the URL detail in the final text-box

• In case of IP address identification of endpoints, specify the range between which the endpoints are to be considered to form the Resource Group. Two text-boxes are provided to enter the two IP addresses within which the endpoints are to be selected

• Click "Create" button to save and activate the group. Click on "Cancel"  to cancel the resource group.

To Edit / Update the Resource Group

• Click the "Resource Groups" link

• Click the "Edit" icon present against the respective resource Group Name

• Add or edit the conditions for including endpoints

• Once the required changes are done, click "Update" button present on the end of the page
   

To Delete a Resource Group,

• Click the "Resource Groups" link

• Click the "Delete" button present against the respective resource group

• A dialog box pops-up to confirm your request. Click "OK" to delete the resource group permanently

Registration Requests

The SIP "Registration Request" section is available on the left hand side panel below the Resource Groups section. Administrators can view the various SIP registrations requests like successful requests, unregistration requests and failed requests. To get the required information on the different Registration request types, click on the respective links under the "Registration Request" heading. The various registration requests that can be viewed are:

• Registrations by Endpoints

• Successful Requests

• Unregistration Requests

• Failed Requests

• All Requests

In the the above Registration Request lists, you can get the Registration Details of all the Registration Requests from any particular phone by clicking on the Phone URL.

Registration by Endpoints

• The "Registrations by Endpoints" view provides a summary of the registration, unregistration and failed registrations along with the current status grouped by the endpoints URLs.

• The tabular view has details on the Phone URL, the total number of Registered requests, the total number of Unregistered requests, the number of failed requests, the Total number of Registration requests, Last registration Time and the current Status of the URL (registered / unregistered).

• The data can be further drilled down by clicking the linked numbers showing the number of requests - registered / unregistered / failed / total.

• This list can be arranged in ascending or descending order of Phone URL by clicking on the arrow next to the Phone URL header.

• You can search for Registration requests from a particular Phone URL or search by the Status of the requests (Registered/Unregistered) by clicking on the lens icon found on the top-right side of the list.

• This calls list can be exported as a PDF or CSV file or emailed as a PDF attachment to a number of E-mail Ids. This can be done through the respective icons - CSV icon, PDF icon and mail icon, found on the right-hand side just above the list. The PDF document can have a maximum of 10 columns information displayed at a time.

Successful Requests

• The "Successful Requests" view displays all the successful SIP registration requests.

• The details shown are the Phone URL, the Registrar URL, the Phone IP, the Registration Time, the Status (Registered or Unregistered) and the registration's Expiry time (in seconds).

• This Registration Request list can be exported as a PDF or CSV file or emailed as a PDF attachment to a number of E-mail Ids. This can be done through the respective icons - CSV icon, PDF icon and mail icon, found on the right-hand side just above the list. The PDF document can have a maximum of 10 columns information displayed at a time.

• You can search for Registration requests from a particular phone URL / Registrar URL / Phone IP / Status of the requests (Registered/Unregistered) by clicking on the lens icon found on the top-right side of the list.

• The data can be further drilled down to give the Registration Details for the particular Registration Request by clicking the linked Phone URL.

Unregistration Requests

• The "Unregistration Requests" view displays all the successful unregistration requests.

• The details shown are the Phone URL, the Registrar URL, the Phone IP, the Registration Time, the Status (Registered or Unregistered) and the registration's Expiry time (in seconds). (An unregistration request is always sent with an Expiry time of zero seconds)

• This Registration Request list can be exported as a PDF or CSV file or emailed as a PDF attachment to a number of E-mail Ids. This can be done through the respective icons - CSV icon, PDF icon and mail icon, found on the right-hand side just above the list. The PDF document can have a maximum of 10 columns information displayed at a time.

• You can search for Registration requests from a particular phone URL / Registrar URL / Phone IP / Status of the requests (Registered/Unregistered) by clicking on the lens icon found on the top-right side of the list.

• The data can be further drilled down to give the Unregistration Details for the particular Registration Request by clicking the linked Phone URL.

Failed Requests

• The "Failed Requests" view displays all the failed registration and unregistration requests.

• The details shown are the Phone URL, the Registrar URL, the Phone IP, the Registration Time, the Status (Registered or Unregistered) and the registration's Expiry time (in seconds). (An unregistration request is always sent with an Expiry time of zero seeconds)

• This Registration Request list can be exported as a PDF or CSV file or emailed as a PDF attachment to a number of E-mail Ids. This can be done through the respective icons - CSV icon, PDF icon and mail icon, found on the right-hand side just above the list. The PDF document can have a maximum of 10 columns information displayed at a time.

• You can search for Registration requests from a particular phone URL / Registrar URL / Phone IP / Status of the requests (Registered/Unregistered) by clicking on the lens icon found on the top-right side of the list.

• The data can be further drilled down to give the Failed Request Details for the particular Registration Request by clicking the linked Phone URL.

All Requests

• The "All Requests" view displays all the registration, unregistration and failed requests that took place with in the chosen time frame. It includes the entire request whether they are successful, failed or unregistered

• The details shown are the Phone URL, the Registrar URL, the Phone IP, the Registration Time, the Status (Registered or Unregistered) and the registration's Expiry time (in seconds). (An unregistration request is always sent with an Expiry time of zero seeconds)

• This Registration Request list can be exported as a PDF or CSV file or emailed as a PDF attachment to a number of E-mail Ids. This can be done through the respective icons - CSV icon, PDF icon and mail icon, found on the right-hand side just above the list. The PDF document can have a maximum of 10 columns information displayed at a time.

• You can search for Registration requests from a particular Phone URL / Registrar URL / Phone IP / Status of the requests (Registered/Unregistered) by clicking on the lens icon found on the top-right side of the list.

• The data can be further drilled down to give the Registration Details for the particular Registration Request by clicking the linked Phone URL.

Registration Details

• This view is got on clicking a Phone URL from the list of Successful / Unregistration / Failed Registration Requests in the "Registration requests" section.

• The Registration request details such as Status, Time of Registration and Time of Expiry are shown.

• The URL, IP Address and Port of the IP phone requesting registration is shown. More details such as User Agent, Alternate Contact, Methods, Allowed Events and Expiry time are got on clicking the "More" link found next to the IP Phone header.

• The Registrar details such as URL, IP Address, Domain and Port are displayed.

• On the right half of the UI, the Registration flow shows a complete representation of the Request flow. This is useful in troubling Registration failures.

• The last section of the Registration details UI is the Registration Trace which shows a tabular representation of the request flow showing Capture Time, Protocol, Status, Code, Source, Source Port, Destination and Destination Port.

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