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To configure VQManager to monitor the VoIP calls in your network and for the efficient working of VQManager, certain administrative operations are involved. These operations include sniffer configuration, configuring syslog server, importing Call Detail Record (CDR) logs generated by call servers, user management, Proxy settings, Runtime and Database administration, SNMP trap settings, Account settings etc. The administrative operations have been classified into three categories:
System Settings
Admin Settings
General Settings
This section provides details about each of these sections.
This section enables you to perform certain operations that involve setting up of VQManager to monitor the VoIP calls traffic. These are namely: setting the VQManager sniffer to listen for VoIP traffic, setting the VQManager server as a Syslog server for receiving CDRs and setting VQManager to import the CDRs logs. Other operations in this section are configuring of Business Hours and tracking of the IP phones monitored by VQManager. Each operation can be accessed by clicking on the respective icons in the "Admin" tab.
This section consists of sniffer settings as seen in the Configuration Wizard. If you have skipped the wizard, the screen that will be displayed will be the "Protocols Settings" page. Refer to the notes on the Configuration wizard for more from this stage of the sniffer configuration. If you have already configured the sniffer using the confuguration wizard, then the summary of the sniffer settings will be displayed on clicking the "Sniffer" icon. You can then re-configure the required settings and save the same. Refer to the Configuration wizard for complete information on sniffer settings.
Detailed explanation provided in the Configuration Wizard section. Please refer to this.
Detailed explanation provided in the Configuration Wizard section. Please refer to this.
In production environments, VoIP traffic would peak during business hours and it would wane in off-peak hours or non-working hours. Administrators would wish to receive alarms/reports separately for working hours and non-working hours. For example, a failed call during working hour would have to be viewed very seriously than the one during off-peak hours. To achieve this, VQManager aids you in specifying your 'Working Time'.
To specify working time,
Go to "Admin" >> "System Settings" in the Web Client
Click "Business Hours"
In the UI that opens, set your business hours by specifying the starting and end timings
Click "Save"
Once you set the business hours here, it can be used wherever applicable. For example, in setting alarm profiles, it is enough if you specify 'Business Hours' or 'non-business hours' as per your requirements. The timing will take effect according to this setting.
The Monitored Endpoints section contains a list of the endpoints being monitored by VQManager and is present under the “System Settings” section of the Admin tab.
Note: This section is visible only for: 1) a licensed version of VQManager which can monitor only ‘x’ number of endpoints depending on the license purchased 2) a free version of VQManager that allows monitoring of only 10 endpoints |
VQManager licensing is based on the number of unique phone IDs discovered by VQManager:
For SIP endpoints having the URL format "SIP:phoneID@hostname:portnumber" or "SIP:phoneID@IPAddress:portnumber", for the purpose of licensing, the endpoints are identified by the 'phoneID' part present in the SIP URL. If the 'phoneID' part is not available, then the SIP URL excluding the port number is considered as the endpoint ID. For example, a SIP endpoint of the format 'SIP:1234@10.11.12.13:7777' will be identified as '1234' and an endpoint of the format 'SIP:10.11.12.13:5555' will be identified as 'sip:10.11.12.13'.
Skinny phones are identified only by the phoneID.
In the case of H.323, endpoints are available either in URL format or as plain numbers from the Q.931 packets or simply as H.323 id. If it is a URL of the format 'userid@hostname', the userid is considered. If it is the number from Q.931 packet, the number itself is considered. If not the above two cases, the H.323 id is considered as the phoneID.
The phone IDs discovered will be those of unique endpoints(hard phones, soft phones, call servers, media proxy servers, gateways and other VoIP devices) participating in calls in the network. The trial version or the unrestricted/unlimited licensed version of VQManager does not have the “Monitored Endpoints” section as these versions of VQManager monitor all calls and endpoints in the network without being limited to a specified number of endpoints.
The "Monitored IP phones" section also allows you to input new endpoints you want to monitor, edit and make changes to endpoints already being monitored and make other monitoring configurations:
Select the endpoints you want to delete by clicking on the check box next to respective endpoints and then click on the "Delete IP Phone" icon to delete the chosen endpoints.
Click on the "Monitor Configuration" icon to provide other settings to configure the manner in which VQManager selects endpoints to be added to the "Monitored IP phones " list:
You can import the endpoint details from a text file that contains the phone IDs of the endpoints to be monitored. The entries can be comma separated or new-line separated.
You can manually input the phone IDs to be monitored, multiple entries to be seperated by commas.
By enabling auto-discovery of endpoints, you can choose whether VQManager should monitor all "Outbound Calls" from the listed Monitored Endpoints or all "Inbound Calls" to the listed endpoints or "Both" inbound and outbound traffic from the listed endpoints.
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User Management, Runtime Administration, Mail Server Settings, SNMP Trap forwarding, Proxy Settings and Database Administration have been classified under the category Admin Settings.
By default, VQManager comes with two pre-defined users - admin and guest. Apart from this, you can create as many users as you desire and define appropriate access levels for the user. This section explains about the admin and guest users, their respective privilege levels and how to create users.
As stated above, you can create as many users as you desire and define appropriate access levels for the user. For example, you can create a user "ABC" and authorize him with all admin privileges or make him an ordinary user with ordinary privileges.
From the User Management tab, you can
View all the existing users
Create new users
Edit the Access Level and Email ID for the various users and delete unrequired users
To view the existing list of users
Click "Admin" >> "Admin Settings" in Web Client
Go to "User Management" in the "Administration" tab on the left-hand side of the UI
The list of users will be displayed with respective login names, access levels and email IDs
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Note: The default login name and password for a new installation of VQManager is 'admin' and 'admin' respectively. The default email ID has been configured as aaaadmin@adventnet.com. After logging in to the VQManager, change the email ID for admin user. |
To Add New Users
Click on the "Admin" tab
Click on the "User Management" icon
In the UI that opens, click the "Add User"
Enter the desired "Login Name"; this name will be used to log in to the VQManager web interface
Enter "Password"; the password should be at least 5 characters long
Type the password once again in the "Confirm Password"
Define "Access Level" for the new user - Administrator/Operator:
Users falling under "Administrator" category shall have unlimited privilege and access over all functionalities of VQManager.
The users falling under "Operator" category will not have any 'write' / 'edit / 'delete' functions enabled in the UI. The 'Operator' will only see the "Edit Account Settings" and "Skin Selector" options in the Admin tab and cannot perform operations like adding/editing/deleting alarms and report profiles, configuring of QoS Min/Max thresholds, deleting of unmonitored calls and upgrading of the license
Enter the "Email Address" for this user
Click on the "Create" button to create the new user account
"Cache Settings" helps in performance enhancement. It allows the Administrator to allocate the memory for cache according to their network. VQManager stores data is cache for a brief moment before dumping the data into the database. This cache memory minimizes the dependency of the VQManager on the database and enhances the performance. Each MB of cache is capable of handling fifty active calls (approximate). It is possible to change the cache according to the call volume on your network and RAM.
Go to “Admin” tab
Click on the “Runtime Administration” icon
In the text box, under the “Cache Settings” section, enter the cache memory (in MB) to be allocated in the text box
Click on to “Update” button to save the changes
Note: The default memory allocation for cache is 2MB.
In the event of any issues, VQManager server logs help us in getting to the root of the issue. Printing of log messages can be controlled through the eight log levels. This section explains various log levels and how to set desired levels.
Printing of log messages can be controlled through the four log levels - VERBOSE, DEBUG, INFO and SEVERE.
SEVERE represents the highest severity with highly critical messages alone getting printed in the logs. 'VERBOSE' represents the lowest level - all messages get printed. The default Log Level is 'INFO'.
To modify Log Levels,
go to "Admin" tab
click "Log Levels"
in the UI that opens, select the desired log level from the drop-down
click "Save"
the desired log level is set
VQManager sends various notifications to the users (for example, reports) using an SMTP mail server running in your network. This section explains how to specify the SMTP server details and entering email IDs.
To specify SMTP Server details,
Go to "Admin" >> "Admin Settings"
Click "Mail Settings" icon under "Settings" section; Alternatively, you can click "Mail settings" in the "Administration" tab on the left-hand side of the UI
Enter SMTP server name in the text field
Enter SMTP port
Enter username and password, if your SMTP settings require authentication
Click "Save Settings", if you have changed SMTP settings
By default, the SMTP server runs in the port 25. You can specify any other SMTP server also.
To specify outgoing Email IDs,
in the text field for 'From' address, specify the email id of the originator of the email; by default, the from address is specified as 'noreply@vqmanager.com'.
add as many email IDs of intended mail recipients as required in the text field for 'Notify To'
this serves the purpose of an address book and would come in handy wherever send email option is provided (for example, sending reports, alarms). You can just choose IDs from this list
if you want to remove any ID from the recipients list, do so by choosing the ID and clicking the "remove" button
click "Save Settings" to give effect to the settings
To test Mail Server Configuration,
After configuring the 'Mail Settings', you can test if connection could be established with your server. To test, just click the button "Test" of "Test Mail Server". VQManager will attempt to establish connection with your mail server. If the configuration is proper and if VQManager is able to establish a connection, you will see the message "Mail Server connection established successfully".
The administrator can enable the VQManager to generated SNMP traps on specific alarms. This will help in integrating the VQManager alarms with any higher-level NMS like ManageEngine OPManager. The VQManager allows the administrator to set up the list of SNMP trap listeners to forward the SNMP traps. By specifying the required SNMP parameters (viz., hostname, port, community, version etc.,), the embedded VQManager SNMP agent can generate appropriate SNMP traps and forward to the defined entries. Currently the VQManager SNMP agent can generate a SNMP V1 and SNMP V2C traps.
To receive the SNMP traps generated by the VQManager, the administrator has to configure the list of SNMP Trap listening Manager list in the UI.
Adding SNMP Trap Forwarding Entry
Go to "Admin" tab
Click on "SNMP Trap Forwarding" icon
Click on "Add Trap Forwarding Entry" on the right hand side of the UI
Enter the various details: Host Name, Trap Port, SNMP version, Community, Timeout duration and the number of Retries onto the respective text field
Click on "Add" button to create the SNMP Trap Forwarding Entry
To View a SNMP Trap Forwarding Entries
Go to "Admin" tab
Click on "SNMP Trap Forwarding" icon to view the various SNMP Trap Forwarding Entries
Note: VQManager does not have any pre defined default SNMP trap forwarding entry. Administrators have to add the SNMP trap forwarding entry before viewing it
Editing SNMP Trap Forwarding Entry
Go to "Admin" tab
Click on "SNMP Trap Forwarding" icon
Click on the "Edit" icon against the SNMP Trap Forwarding entry, which requires changes
The details of the SNMP trap forwarding entry opens below in the same UI
Change the required fields and click on "Update" button to save the changes
Deleting SNMP Trap Forwarding Entry
Go to "Admin" tab
Click on "SNMP Trap Forwarding" icon
Click on the "Delete" icon against the SNMP Trap Forwarding Entry, which needs to be deleted
Confirm the action by clicking "OK" on the confirmation window
When you want to send your feedback/log files from VQManager web interface to VQManager support team, Internet access is needed. In your enterprise network setup, you might need to go through a proxy server to access the internet. In such a case, you need to configure the username and password for internet access. This section explains how to carry out proxy configuration.
To configure proxy settings,
go to "Admin" tab
click "Proxy settings" icon
The parameters to be configured are:
HTTP Proxy Host: Host name of the proxy server (eg: proxy-server)
HTTP Proxy Port: Port number at which the server is running (eg: 80)
Username: to access the internet
Password
Testing Proxy Server Configuration,
After configuring the 'Proxy Settings', you can test if connection could be established with the proxy server. To test, just click the button "Test" of "Test Internet Connectivity". VQManager will attempt to establish connection with proxy server. If the configuration is proper and if VQManager is able to establish a connection, you will see the message "Proxy Server connection established successfully".
In typical production environments, VQManager would deal with a huge amount of data related to calls. The data gets piled up in the database and over a period of time, it becomes too high and might have a bearing on the performance of VQManager. Periodic database clean-up will help maintain VQManager performance. It is recommended to clean-up data older than a week, unless there is strong requirement to keep the data.
By default, VQManager cleans up data older than 1 week. The clean-up is done by default everyday at 1:00 am. After clean-up, the database would only have data for the last one week from clean-up date and time. There would be requirements to clean-up the database less frequently, or during different timings. This section allows one to configure the frequency and time of database clean-up.
To Schedule Database Clean-up
Go to "Admin" tab
Click the "Database Administration" icon under "Admin Settings" section
You can specify the minimum number of weeks or days whose data is to be kept in the database(by default, 1 week). This can be configured in the two drop-down lists found next to "CleanUp data older than" text. You can choose the number of days/weeks whose data is to be stored in the database from the first drop-down list. The second drop-down list allows you to select the interval - either "week(s)" or "day(s)" to store the data. Select the required interval to store information in the database.
The next two radio buttons "Day" and "Week", select the schedule option for clean-up - day or week.
To schedule clean-up in specific day interval
If you wish to clean-up the database contents in specific day intervals - say, once in three days, this option would come in handy. You can choose an interval and also specify the time at which clean-up has to be done. To enable this option,
click the radio button "Day"
select the day interval
select the time at which clean-up has to be done
click "save". The required clean-up schedule is created
To schedule clean-up in weekly interval
If you wish to clean-up the database contents in specific day intervals - say, once in three days, this option would come in handy. You can choose an interval and also specify the time at which clean-up has to be taken. To enable this option,
click the radio button "Week"
select the day of the week on which the clean-up has to be done (for example, every Monday)
select the time at which clean-up has to be done
click "save". The required clean-up schedule is created
Operations like selecting a skin for the web client and editing account details have been classified under the category "General Settings".
Users having an account with the VQManager, can change their own password and email ID. The "Edit Account settings" tab facilitates changing of password and email ID. Using this tab, the currently logged in user can change his/her password and email ID alone.
To Change Login Password,
Go to "Admin"
tab
Go to "Edit
Account Settings" in the "General
Settings" tab on the left-hand side of the UI
Enter the old password
Enter new password
Confirm the new password
Click "Save"
Password is now reset
To Change Email ID of currently logged-in user,
The currently logged-in users have the option to change their email IDs through the option provided in 'Edit Account Settings'
To change the email ID,
Enter the desired ID in the text field for 'Email Address'
Click 'Save'
The new email ID would be in place
By default, the web interface of VQManager come in 'Refreshy Blue' colour. Users have the option to choose four other skins - Classic Blue, Gray, Green and Saffron.
To change the skin from the default colour to another colour:
Go to "Admin >> General Settings"
Click "Skin Selector"
Just select the required radio button and the required skin would be in place
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