Support - VQManager Help document

Contacting Technical Support

The Support tab gives you a wide range of options to contact the Technical Support team in case you run into any problems.

Link	Description
Request Technical Support	Click this link to submit a form from the VQManager website, with a detailed description of the problem that you encountered
Support File Creation	Click on the " create" button to open up a support form that can be sent to the Technical Support team. A ZIP file containing all the server logs will also be attached to this form. If required*, you can also generate and attach a packet capture of your network traffic. You can then send this form and ZIP file to support@vqmanager.com. In the form provide your E-Mail ID and press the send button.
Troubleshooting Tips	Click this link to see the common problems typically encountered by users, and ways to solve them
User Forums	Click this link to go to the VQManager user forum. Here you can discuss with other VQManager users and understand how VQManager is being used across different environments. The latest discussion posts are displayed here too.
Need a Feature	Click this link to submit a feature request from the VQManager website
Toll-free Number	Call the toll-free number +1-925-924-9500 to talk to the VQManager Technical Support team directly

At any time, you can click the Feedback link in the top pane, to send any issues or comments to the VQManager Technical Support team. You can also send an email to support@vqmanager.com to let us know about your problem.

Note:

*A packet capture is sometimes needed by the VQManager Technical team to fully troubleshoot any reported issues by replaying and analyzing the same in the test labs. You can also generate and attach a packet capture of your network traffic while sending the support file. This is done by enabling the check box “Add packet capture file to support log information” in the support file creation form. Select the interface(NIC) you want to capture traffic from, by default this interface is the one that the VQManager sniffer is configured with. By default a 30 second capture(or a maximum of 5000 packets) is generated and attached. You can have a bigger capture by selecting a longer duration of capture or limiting the capture to a higher number of packets. The default string used for the capture is tcp || udp || vlan and this can be changed by using similar syntax as those used in WinPcap or Pcap captures.