Streamline communication between your customers and your support organization
Automated email to trouble ticket creation
Mini CRM like account and contact management
Self-service portal for your customers to get answers
SLA management for compliance and violations
Success Stories
"We did extensive testing of many customer support software and this is the best." -Rasmus Hassing Larsen - Informi GIS A/S» Download Free Edition | 30-Day Trial
Upgrade Pack (README)
to move to build 7008
(for both Windows, Linux) Important: Clear browser cache before
accessing the web client.
Customers using build 6000, 6001,.....,
6500, 7000,....., 7006
Upgrade Pack (README)
to move to build 7007
(for both Windows, Linux) Important: Clear browser cache before
accessing the web client.
Customers using build 5032,5033,......,5037,5038
Upgrade
Pack (README)
to move to build 6000
(for both Windows, Linux) Important: Clear browser cache before
accessing the web client.
Note: We strongly
recommend you to take backups before migrating.
This helps you prevent accidental loss of
data.
Instructions to apply the HotFix
Shut down SupportCenter Plus Server.
Run the script UpdateManager.bat (UpdateManager.sh
for Linux) in the <SupportCenter_Plus_Home>/bin
folder. This opens the Update Manager tool.
Click "Browse" to select the HotFix
file (AdventNet_ManageEngine_SupportCenter_Plus_<Version
No>_0_0_SP-x_0.ppm file that you had
downloaded) and then click "Install...".
Follow the on-screen instructions to apply
the Service Pack.
Once the upgrade is complete, start SupportCenter
Plus Server.
Clear the browser cache before accessing the
web client.
How can I find the Build
Number of SupportCenter Plus?
In the SupportCenter Plus web client, click
the "About" link on top right of the
page.
You should see the Build number mentioned
on the top right of the page.
Check the following image guide to locate
the build number.
Managing the customer's requests and queries of any organization of any size, can be a challenge without the right tool in place. Every Customer Support Manager needs an efficient task force - support representatives who are not overburdened, or under-utilized. Routine tasks, jobs, allocations cannot be done manually after a certain limit and automation is the keyword, he should be looking for. SupportCenter Plus combines high level of automation, making sure that tickets get assigned as soon as they arrive, support representatives notified and escalations raised in case SLAs are breached.
SupportCenter Plus also provides a host of different reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. SupportCenter Plus also enables the Customer Support Manager create his own custom reports and schedule them regularly.
A common problem that most help desk representatives face is the lack of systematic control of the help desk. Generally, it is just another human being who manually assigns the tickets and notifies the support personnel. Another common problem is the lack of right information at the right time like the system information for a ticket raised. SupportCenter Plus solves these problems and more. All queries and requests are available to the support representative at a single place.
SupportCenter Plus also allows high level of automation like assigning tickets to support groups as soon as they come and notifying them. This helps them get on the job immediately.
