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SupportCenter Plus

Customer Support Software

Solutions for:

Customer Support Manager | Support Representative


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Streamline communication between your customers and your support organization

Automated email to trouble ticket creation
Mini CRM like account and contact management
Self-service portal for your customers to get answers
SLA management for compliance and violations

Success Stories
"We did extensive testing of many customer support software and this is the best."
-Rasmus Hassing Larsen - Informi GIS A/S » Download Free Edition | 30-Day Trial

Overview

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SupportCenter Plus Home

Customer Case Tracking

Self-Service Portal

The Self-Service portal is a vital component in reducing your support load. By enabling customers to create new service requests and find solutions via the web 24 X 7, SupportCenter Plus improves the productivity of your support representatives and reduces the total cost of IT Service delivery. Customers can also check the status of their requests online, thereby reducing unneccessary follow-up calls to the help desk to check status.

Features

User-friendly web interface for creating new requests.
Administrators can configure the web portal page as per the requirements.
End users can check the status of their requests online.
'My Tasks' noticeboard for reminders.
Integrated Knowledge Base module for sharing solutions to common problems.

Benefits

Reduced support load.
Empower customers to identify solutions quickly.
Keep customers informed.
Your HelpDesk is available to your customers 24X7.
Customers can review history of previous requests.

SupportCenter Plus Home

Customer Case Tracking

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Features

Managing the customer's requests and queries of any organization of any size, can be a challenge without the right tool in place. Every Customer Support Manager needs an efficient task force - support representatives who are not overburdened, or under-utilized. Routine tasks, jobs, allocations cannot be done manually after a certain limit and automation is the keyword, he should be looking for. SupportCenter Plus combines high level of automation, making sure that tickets get assigned as soon as they arrive, support representatives notified and escalations raised in case SLAs are breached.

SupportCenter Plus also provides a host of different reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. SupportCenter Plus also enables the Customer Support Manager create his own custom reports and schedule them regularly.

Would you like to download SupportCentre Plus now and try it yourself?
Would you like to be contacted for a quick live demonstration of SupportCenter Plus?

A common problem that most help desk representatives face is the lack of systematic control of the help desk. Generally, it is just another human being who manually assigns the tickets and notifies the support personnel. Another common problem is the lack of right information at the right time like the system information for a ticket raised. SupportCenter Plus solves these problems and more. All queries and requests are available to the support representative at a single place.

SupportCenter Plus also allows high level of automation like assigning tickets to support groups as soon as they come and notifying them. This helps them get on the job immediately.

Would you like to download SupportCentre Plus now and try it yourself?
Would you like to be contacted for a quick live demonstration of SupportCenter Plus?

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