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SupportCenter Plus

Customer Support Software

Solutions for:

Customer Support Manager | Support Representative


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Streamline communication between your customers and your support organization

Automated email to trouble ticket creation
Mini CRM like account and contact management
Self-service portal for your customers to get answers
SLA management for compliance and violations

Success Stories
"We did extensive testing of many customer support software and this is the best."
-Rasmus Hassing Larsen - Informi GIS A/S » Download Free Edition | 30-Day Trial

Overview

Features

Demos

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Support

Customers

Contact Management

Customer Service Reports

Product Catalog

Each product that is sold to a customer can be categorized into a specific product type. The Product Catalog module gives your support reps the ability to add new product types as well as track and manage all products purchased by customers. Your Support Reps can organize product details more effectively. You can also allow your contacts to view and track all details about the products they have purchased.

Features

Ability to easily add and maintain new product types.
Maintain a wealth of information about your products using configurable fields such as cost, delivery information and so on.
Allow your support reps to create and maintain a list of products being sold to your customers.
Allow your contacts to view and track all their product details.

Benefits

Effectively categorize all the products sold by your company.
Track products much more effectively using highly customizable product tracking.
Higher customer satisfaction by delivering service as per customer expectations.

Contact Management

Customer Service Reports

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Features

Managing the customer's requests and queries of any organization of any size, can be a challenge without the right tool in place. Every Customer Support Manager needs an efficient task force - support representatives who are not overburdened, or under-utilized. Routine tasks, jobs, allocations cannot be done manually after a certain limit and automation is the keyword, he should be looking for. SupportCenter Plus combines high level of automation, making sure that tickets get assigned as soon as they arrive, support representatives notified and escalations raised in case SLAs are breached.

SupportCenter Plus also provides a host of different reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. SupportCenter Plus also enables the Customer Support Manager create his own custom reports and schedule them regularly.

Would you like to download SupportCentre Plus now and try it yourself?
Would you like to be contacted for a quick live demonstration of SupportCenter Plus?

A common problem that most help desk representatives face is the lack of systematic control of the help desk. Generally, it is just another human being who manually assigns the tickets and notifies the support personnel. Another common problem is the lack of right information at the right time like the system information for a ticket raised. SupportCenter Plus solves these problems and more. All queries and requests are available to the support representative at a single place.

SupportCenter Plus also allows high level of automation like assigning tickets to support groups as soon as they come and notifying them. This helps them get on the job immediately.

Would you like to download SupportCentre Plus now and try it yourself?
Would you like to be contacted for a quick live demonstration of SupportCenter Plus?

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