Streamline communication between your customers and your support organization
Automated email to trouble ticket creation
Mini CRM like account and contact management
Self-service portal for your customers to get answers
SLA management for compliance and violations
Success Stories
"We did extensive testing of many customer support software and this is the best." -Rasmus Hassing Larsen - Informi GIS A/S» Download Free Edition | 30-Day Trial
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SupportCenter Plus Speaks Your Language
Now, you can get SupportCenter Plus running in your local
language and support non-english users too. SupportCenter
Plus is available in the following 8 languages.
The download file and the
installation
procedure remains unchanged. Download the exe
or the bin and install
it, the installation screens will be in English.
Complete the SupportCenter Plus installation and start
the SupportCenter Plus client or point your browser to
http://localhost:8080. SupportCenter Plus screens will
be displayed in your browser default language. Say,
if your browser default language is Spanish, SupportCenter
Plus screens will be displayed in Spanish.
To change SupportCenter Plus's display language select
the Personalize link on top of the screen
and choose from the listed languages
* For purchasing Chinese and Japanese Licenses kindly
contact our local offices at China
and Japan.
Managing the customer's requests and queries of any organization of any size, can be a challenge without the right tool in place. Every Customer Support Manager needs an efficient task force - support representatives who are not overburdened, or under-utilized. Routine tasks, jobs, allocations cannot be done manually after a certain limit and automation is the keyword, he should be looking for. SupportCenter Plus combines high level of automation, making sure that tickets get assigned as soon as they arrive, support representatives notified and escalations raised in case SLAs are breached.
SupportCenter Plus also provides a host of different reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. SupportCenter Plus also enables the Customer Support Manager create his own custom reports and schedule them regularly.
A common problem that most help desk representatives face is the lack of systematic control of the help desk. Generally, it is just another human being who manually assigns the tickets and notifies the support personnel. Another common problem is the lack of right information at the right time like the system information for a ticket raised. SupportCenter Plus solves these problems and more. All queries and requests are available to the support representative at a single place.
SupportCenter Plus also allows high level of automation like assigning tickets to support groups as soon as they come and notifying them. This helps them get on the job immediately.
