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SupportCenter Plus

Customer Support Software

Solutions for:

Customer Support Manager | Support Representative


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Streamline communication between your customers and your support organization

Automated email to trouble ticket creation
Mini CRM like account and contact management
Self-service portal for your customers to get answers
SLA management for compliance and violations

Success Stories
"We did extensive testing of many customer support software and this is the best."
-Rasmus Hassing Larsen - Informi GIS A/S » Download Free Edition | 30-Day Trial

Overview

Features

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Support

Customers

Customer Case Tracking

Service Level Agreements

Knowledge Base

SupportCenter Plus includes a Solutions (Knowledge Base) module that allows you to document best practices and solutions to common problems in an online knowledge base. The Knowledge Base acts as an effective knowledge sharing medium, boosting support productivity by leveraging collective knowledge and assists in effective knowledge management. It also helps in improving the average problem resolution time significantly as support reps find answers to problems quickly.

Effective & Easy Knowledge Management

Features

SupportCenter Plus offers the following features for easy knowledge management

Build your own knowledge base easily.
Searchable knowledge base solutions indexed by specified keywords.
Partition a separate knowledge base for end-users (separating them from technicians) with access only to simpler problems.
Group solutions by topics and sub-topics to facilitate easier access.
Access Most Popular and Most Recent solutions quickly using preset views.

A Knowledge Base Solution

Benefits

Duplication of effort is eliminated with a centralized solution repository.
Effective sharing of knowledge improves overall productivity.
Users get consistent answers irrespective of the technician servicing their request.
Faster first call resolution.
End users can get answers to common problems 24X7 from a web browser.
Reduces the load on your Helpdesk.

Customer Case Tracking

Service Level Agreements

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Features

Managing the customer's requests and queries of any organization of any size, can be a challenge without the right tool in place. Every Customer Support Manager needs an efficient task force - support representatives who are not overburdened, or under-utilized. Routine tasks, jobs, allocations cannot be done manually after a certain limit and automation is the keyword, he should be looking for. SupportCenter Plus combines high level of automation, making sure that tickets get assigned as soon as they arrive, support representatives notified and escalations raised in case SLAs are breached.

SupportCenter Plus also provides a host of different reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. SupportCenter Plus also enables the Customer Support Manager create his own custom reports and schedule them regularly.

Would you like to download SupportCentre Plus now and try it yourself?
Would you like to be contacted for a quick live demonstration of SupportCenter Plus?

A common problem that most help desk representatives face is the lack of systematic control of the help desk. Generally, it is just another human being who manually assigns the tickets and notifies the support personnel. Another common problem is the lack of right information at the right time like the system information for a ticket raised. SupportCenter Plus solves these problems and more. All queries and requests are available to the support representative at a single place.

SupportCenter Plus also allows high level of automation like assigning tickets to support groups as soon as they come and notifying them. This helps them get on the job immediately.

Would you like to download SupportCentre Plus now and try it yourself?
Would you like to be contacted for a quick live demonstration of SupportCenter Plus?

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