Contacts

The main objective of the customer support team is to keep track of the various customer list and their related information. SupportCenter Plus gives the provision of keeping track of the customer account and their contact information and keep them up-to-date.

You can add, edit, or delete a contact along with which you can view the contact's request in SupportCenter Plus application. Login permissions can be provided to the contact to access the self-service portal, where the status of the request sent by them to the customer support team can be checked. The following sections will be elaborate on the various actions that you can perform on the contact other than adding a new contact and associating it to an account.