Helpdesk Configurations

Various helpdesk related configurations need to be performed by the admin user, before the SupportCenter Plus request module can be opened for real time functioning of fetching the customer support mails and tracking the same. The following helpdesk configurations need to be made for the new request form to capture meaningful information that can help the support reps solve the reported issue faster.

Request Form Customizer configurations are,

1. Request category
2. Request Status
3. Request level
4. Request mode
5. Request priority
6. Request Default Values
7. Request Additional Fields
8. Request Form Customizer
9. Request Preview
10. Request Closing Rules

There are other configuration that need be done are:

1. Mail Server settings
2. Notification Rules
3. Groups
4. Business Rules
5. Scheduled Requests
6. Request Template
7. Time Entry Type
8. Time Entry Additional Fields

1. Login to the SupportCenter Plus application with the Username and Password of a SupportCenter Plus Administrator.
2. Click the Admin tab in the header pane.