Toll Free US: +1 888 720 9500  |  Intl: +1 925 924 9500
Store | Reseller

SupportCenter Plus

Customer Support Software

Streamline communication between your customers and your support organization
  • Automated email to trouble ticket creation
  • Mini CRM like account and contact management
  • Self-service portal for your customers to get answers
  • SLA management for compliance and violations
 
Success Stories
"We did extensive testing of many customer support software and this is the best."-Rasmus Hassing Larsen - Informi GIS A/S
» Download Free Edition | 30-Day Trial
 

What is SupportCenter Plus?

SupportCenter Plus is a Customer Service and Support Software. SupportCenter Plus is a specialty CRM software focusing on Customer Service Management. SupportCenter Plus encompasses Customer Interaction Management, Customer Experience Management, Account & Contact Management, Contracts Management, SLA Management, Customer Self-Service and Knowledge base in to a single low-cost, Easy to use package.

What business needs do we solve?

Your Business Needs Our Solution
I have thousands of support emails coming to me daily and I don't have a system which can automatically assign them to my Support Team. I don't have a system that can automate my email responses and which allows me track the requests. Use our Email Response Management that automatically converts incoming emails to tickets and our Business Rules help you to automatically assign it to specific Support Groups & Technicians.
I receive many requests in a day from customers for their ticket status. I have hundreds of articles in my knowledge base. How do I make it available for my customers? Deploy our Customer Self service portal that will help customers to search frequently asked questions, documented knowledge base articles in addition to checking the status of their requests online.
I have many written contract documents for service delivery.  I do not have a system to verify the compliance with those documents.  I would like to provide service based on the priority of the customer/request. Our contracts management would help you translate all the rules in your contract document into our software & it would help you know which ticket/customer needs preference.
I want to manage my thousands of contacts and accounts from a single central location. Keep your contacts at your finger tips with our Account & Contact Management
I want to keep a tab on my support team on their resolution times and I need to generate reports on their performance to enhance my customer experience. Create Customer Service Reports and manage your support performance
My customers are spread across the globe and they speak & understand different languages.  I do not have software that will help everyone. SupportCenter Plus speaks 12 languages & a user can select the language in which he wants to view the SupportCenter Plus interface.

How does it work?

The SCP Advantage

SupportCenter Plus has numerous advantages over its competitors. It possesses hassle free single download installation and it is extremely cost-efficient in comparison to the competitors. SupportCenter Plus provides active support to all its clients and its high-end automation reduces the support cost considerably. It was designed to make the customer interaction a pleasant one and it enriches user experience.

SupportCenter Plus works with

Platforms: Windows 9x, Windows Vista, Linux
Browsers: Internet Explorer 7 & Above, Firefox
Servers: Windows 2003 & Above, Linux Servers
Database: My SQL, MS SQL
Customer SupportDesk