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ServiceDesk Plus

Help Desk Software with Asset Management

Solutions for:

HelpDesk Manager / HelpDesk Technician
IT Manager / IT Solutions Architect


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ServiceDesk Plus is an ITIL ready help desk solution with integrated asset management offering

Incident - Problem - Change Management compliant with ITIL
Integrated CMDB with automated discovery & tracking
Intuitive self-service portal reducing help desk load
Complete purchase order management

Success Stories
"ServiceDesk Plus far better than Track-IT or even Remedy"
Guy Evans - Trim Masters Inc., » Download Free Edition | 30-Day Trial

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Software Asset Management

Purchase Order Tracking

Software License Tracking

ServiceDesk Plus offers an integrated IT Help Desk, Asset management & Software license management solution to help technicians associate the problems with the respective workstations and their softwares easily. Understanding software license compliance and the use of unauthorised softwares in the organization will help them to act proactively to curb illegal usage and problems associated with it.

A recent study by Gartner warns that software license prices can go up by 50% evey year. It goes on to add that "the big organizations will be less exposed, but the ones really exposed are the small and medium businesses". Its always prudent to be proactive in a sensitive, legal issue such as software licensing and in view of such a trend being forecasted, its all the more important that you track your software licenses properly. ServiceDesk Plus offers you a compulsive offer by tracking software licenses and letting you know the number of over-utilized or under-utilized licenses across your organization.

With ServiceDesk Plus,

Track your company's software licenses to maintain compliance
Plan and optimize your software license purchases and
Re-use unused software licenses

License Tracking

End users install software themselves, share software with colleagues and download files from the Internet. Combine this with decentralization, multiple software versions and varying types of license agreements, tracking software license compliance can become a nightmare. With ServiceDesk Plus, track all the software across your organisation and find out deployed unlicensed software.

Optimized Software Licensing

Knowing the number of copies of a software that are installed across your organisation versus the number of copies you have purchased are the two vital points needed for software license optimization. Combined with this, a knowledge about whether the software installations are growing or shrinking and whether your end users are becoming more or less dependent on a particular software can help you a lot in optimizing your software purchases. ServiceDesk Plus discovers and lists all the instances of a particular software across your enterprise.

Re-use Unused Software Licenses

Most of the time, a person involved in some specific work may need a software for some amount of time. Once her work is finished, the software lies unutilized in her machine. Using ServiceDesk Plus, redeem such unused software now & redeploy it in machines where required. You can cut costs by reusing such licenses and not buying new ones.

Software Asset Management

Purchase Order Tracking

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How ITIL can help SMBs

ITIL

Managing the service desk of any organization of any size, can be a challenge without the right tool in place. Every Help Desk Manager needs an efficient task force - help desk technicians who are not overburdened, or under-utilized. Routine tasks, jobs, allocations cannot be done manually after a certain limit and automation is the keyword, he should be looking for. ServiceDesk Plus combines high level of automation, making sure that tickets get assigned as soon as they arrive, technicians notified and escalations raised in case SLAs are breached.

ServiceDesk Plus also provides a host of different reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. ServiceDesk Plus also enables the Help Desk Manager create his own custom reports and schedule them regularly.

Would you like to download ServiceDesk Plus now and try it yourself?
Would you like to be contacted for a quick live demonstration of ServiceDesk Plus?

A common problem that most help desk technicians face is the lack of systematic control of the help desk. Generally, it is just another human being who manually assigns the tickets and notifies the technician. Another common problem is the lack of right information at the right time like the system information for a ticket raised. ServiceDesk Plus solves these problems and more. All asset and user information is available to the technician at a single place. It tracks all hardware and software information. It also comes with an integrated knowledge base where technicians can search and add solutions to common problems.

ServiceDesk Plus also allows high level of automation like assigning tickets to technicians or support groups as soon as they come and notifying them. This helps them get on the job immediately.

ServiceDesk Plus helps take the load off the support desk with the integrated self service portal. It enables users to login to the help desk and report problems and even search the knowledge-base themselves for solutions.

Would you like to download ServiceDesk Plus now and try it yourself?
Would you like to be contacted for a quick live demonstration of ServiceDesk Plus?

Everyone knows that IT is become very crucial to the whole business but running it smoothly takes systematic efforts and the right processes. The IT Manager is responsible for the whole IT organization and has to make sure that all IT services are up all the time. A lot of IT Managers look at ITIL that was designed as best practices for an industry that was prone to error and the common trial and error methods. ServiceDesk Plus took it one step further - install the application and easily implement those best practices. It includes Incident Management, Problem Management, Change Management and CMDB.

IT Managers can make sure that the whole support team is kept happy because ServiceDesk Plus has all the features needed and more. It includes Request management, agent-less asset discovery, asset management, contracts management, purchase order management and much more.

ServiceDesk Plus also helps the IT Managers easily pull out reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. ServiceDesk Plus also enables the IT Manager to create his own custom reports and schedule them regularly.

If you are an IT Manager, the decisions you make are crucial. Why not test drive ServiceDesk Plus today? Call toll-free at 1-888-720-9500 for more information or click here to register for a FREE demonstration of the world's most loved help desk.

You can also download ServiceDesk Plus for FREE. Click here.

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