|
|
ManageEngine ServiceDesk Plus is a comprehensive help desk and asset
management software that provides help desk agents and IT managers, an
integrated console to monitor and maintain the assets and IT requests
generated from the users of the IT resources in an organization. The IT
help desk plays an important part in the provision of IT Services. It
is very often the first contact the users have in their use of IT Services
when something does not work as expected. The IT help desk is a single
point of contact for end users who need help.
To make the process of reporting the issues to the IT help desk easier,
ManageEngine ServiceDesk Plus provides you with a Self-Service Portal
where you can log your complaints and issues online with the help of a
web-based form. Once you have filed your issue, it gets listed in your
request view page, where you can keep track of the logged issue. You can
also update your personal information using the Self-Service Portal. In
the Self-Service Portal, you will be able to access the following modules:
Requests: You can create a new request and view the same. Also all
the requests that you have raised till date will be saved in your requests
module for future references.
Solutions: From the solutions knowledge base that has been developed
and maintained by your IT help desk team, you can search for solutions
for the issue that you are currently facing. If you do not find any solution
for the problem at hand, then you can post your issue as a request to
the help desk team.
My Details: You can view and edit your account details including your
password. This updated information will be displayed whenever your information
is requested.
|
|