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Configuring MS SQL Server
Execute the changeDBServer.bat [ changeDBServer.sh for Linux] file presented under the ServiceDesk Home. This opens the Database Setup Wizard page. Fill in the details of the form to configure sql server.
Server Type: Select the server type from the combo box. Say MS SQL.
Host Name: Enter the IP Address/host name in which the database is available. The default host name is 'localhost'.
Port: Specify the port in the given text field. The default value is 1433.
Database : By default the database name will be servicedesk in non-editable format.
User Name: Specify the user name to login to the server in the given text field.
Password: Specify the password for the username in the given text field.
To check the availability of connection press the Test button. A pop up window pops up showing 'Connection Established' message.
Click OK to proceed.
Click Save button to save the SQL server settings.
Configuring MYSQL Server
If you are using a remote MySql server and do not want to use the inbuilt server then,
Select Server Type as MySql server. This opens the database wizard page.
Specify the Host Name, Port, User Name & Password.
Click Test button and check the availability of the connection.
Once the Connection is Established, Save the details and start the server.
Non UI users
Run the changeDBServer.bat under command prompt by passing parameter
like given below
>changeDBServer.bat --console
It will get the DB Server necessary information from the console.
Troubleshooting Tips
MY SQL Connection Resolution
Verify the following,
Check if the MY SQL server is running.
Check if the server name or the port number is misspelled or incorrect.
If the MY SQL server is running in a remote machine then there may be a firewall blocking the port number you have entered.
If none of the above mentioned issues matches then contact your system administrator.
MS SQL Connection Resolution
If a connection is refused and an exception is thrown by SQL Server as 'unable to connect the server' then there could be following reasons why this could happen such as,
The server name is misspelled or the port number is incorrect
The SQL server will not configured to use TCP/IP then in this case enable TCP/IP from SQL servers network utility application.
If there is a firewall blocking the port 1433 on the server then you will not be able to connect to the server.
To confirm the firewall block connect to TCP/IP use \"telnet<server_host>1433\"\n to confirm the block.
SQL Server Instance is not currently supported by ServiceDesk and will be available in the feature release. You can also connect to SQL Server named instance once if you know the machine name and port of the named instance.
Create new user
with full privileges as shown below,
While configuring SQL server properties select the authentication type as SQL server as shown below. Windows authentication is not supported by serviceDesk Plus currently.
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