User Management

For making the ServiceDesk Plus available and usable for all your customers, you need to add requesters and technicians, and define their roles. This enables the requesters to log in to the Self-Service Portal to check the status of the issues reported by them, submit requests, and search the knowledge base online. The added technicians can log in to the ServiceDesk Plus application and pick up requests, review and resolve requests assigned to them, add solution articles, and so on. The user management configurations allow you to add requesters, technicians, define roles, and login access permissions.

The various user management configurations that you can perform are

1. Configuring Roles

2. Configuring Requester Additional Fields

3. Configuring Requesters

4. Configuring Technician Additional Fields

5. Configuring Technicians

6. Configuring Groups

7. Configuring Active Directory Authentication.

8. Configuring LDAP

9. Configuring Leave Type

10. Configuring Robo Technician

To access the user management related configurations:

1. Log in to the ServiceDesk Plus application using the user name and password of a ServiceDesk Plus administrator.

2. Click the Admin tab in the header pane. The Users block is below the Asset Management block.