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General settings has six different settings to be configured in Service Desk Plus such as, Display Language, My Task, Requester List, Requester Details, Alias URL, Customize ServiceDesk.
To open the General settings page,
Login to ServiceDesk Plus using the user name and password of an admin user.
Click the Admin tab in the header pane.
Click Settings under the General block.
Display Language
ServiceDesk Plus supports different languages as part of the application. You can choose default language of your choice to be displayed in the application. To select the language of your choice,
Click Browser default combo box. Select the language of your choice from the list.
Reminders
If you wish to show all your tasks as reminders to the requesters then select Yes radio button else select No option. The reminders will be shown in the home page.
Requester List
While entering the requester name in the new request form, the list of all available requesters will be automatically listed. If you wish to list the technicians name along with the requesters name then select Yes else select No button.
Requester Details
If you wish to allow the requester to edit their profile select Allow to edit their profile else select Not allowed to edit their profile
Alias URL
To provide an alternate URL
1. In the text field provided beside the http:// text, enter the URL (along with the port number if needed).
2. Click the Open alias URL in a new window link just below the text field, to test if the alias URL works.
Customize ServiceDesk
You can customize the application by choosing to display your custom logo. You need to add the logo in two dimensions, one for the login page and the other for the header image that you see on the top left corner of the pages once you login. The login page image should be of the dimensions 252 px x 61 px (W x H), while the header image needs to be 166 px x 46 px.
To import the login page image,
1. Click Import image ... button.
2. Click Browse button.
3. In the file chooser window, select the file that you wish to import and click Open.
4. Click Import.
The image that you just imported will be replaced instead of the login page image. Follow the same process for header image also.
Click Save, to save the changes made in the settings.
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