Free Edition of IT Help desk Software - ServiceDesk Plus
IT Help desk Software with Asset Management
"SD+ does a whole lot more with fantastic support. I would highly recommend this product to any business small or large and their understanding of how I.T. Helpdesk work is their key to success. Well done Adventnet!!!"
-Oisin McGuigan, Freightways Information Services.
Free Help Desk
Free Asset Management
Free Self Service Portal
Free Knowledge Base
Free Contracts Management
Free Purchase Management
Unlimited End Users & Reports
The free edition of ServiceDesk Plus offers you the full functionality of IT Help desk software for managing 25 workstations by one technician. It is a perfect fit for managing Small business. If your organization is bigger, you may wish to evaluate and purchase the full version of ManageEngine ServiceDesk Plus.
Key features of ServiceDesk Plus Free Edition:
Request Management - Enable users to submit requests via telephone, email and online self-service portal. Includes auto dispatch, notifications and complete history of requests.
Self Service Portal - End users can login to your help desk and log requests, search the knowledge base and check status of their existing requests.
Knowledge Base - Your technician and end users have single point access to all known resolutions in a single interface.
Asset Discovery - Discover all kinds of IT assets, without agents, including workstations, routers and network printers. Supports discovery of Windows and Linux based workstations/servers.
Asset Management - Maintain accurate, detailed information on hardware and software inventory and asset relationships. Get access to asset history information when resolving requests/issues.
Variety of Reports - Get access to a wide range of reports on your help desk and assets. Customize reports or generate your own report using SQL.
Surveys - Easily build surveys and check end-user satisfaction.
Purchase Management - Create, send for approval and manage purchase orders and link them with assets.
Contracts Management - Maintain all support/maintenance (AMC) contracts in a single place and receive notifications before they expire.
SLA Management - Create User, Department, Priority or Category based SLA rules and ensure compliance.
Product Catalog - Maintain a complete product catalog based on product type, that lists all assets owned by your organization.
Frequently Asked Questions
How to install ServiceDesk Plus, IT Help desk software as free version?
A. On installation, after few screens select Standard Edition or Professional Edition in the Select the Edition to Install screen.
(Note: Enterprise Edition is ITIL ready, but doesn't have a free version)
Select the "Free Version" in the Version Selection Panel Screen
How many technicians does your free edition of help desk software - ServiceDesk Plus support?
A. One.
How many assets can I discover using your free edition of help desk software?
A. 25 assets including workstations, routers, switches and any other IT assets.
Will your help desk software (free edition) have any other limitation in features?
A. No. The free edition of ServiceDesk Plus includes the help desk management, asset management, self service portal, knowledge base and reports. It also includes purchase and contracts management. The free edition can manage one technician with 25 assets. If you want more, check out the 30-day trial version (no technician or asset limitations). Click here for more information
How many end users can access the free edition of your help desk software?
A. Unlimited. There are no end user access limits.
I want to add more technicians or manage more assets inside your help desk software. How can I get a evaluation copy?
A. Please install ServiceDesk Plus in Trial Edition mode. This will give you unlimited technician access and unlimited asset management for 30 days.
I don't want the asset management in your free help desk software. I am just looking for a help desk management solution with one technician. Can I disable the asset management part alone?
A. Yes. While installing ServiceDesk Plus, please choose "Standard Edition" first in the Select the Edition to install screen. In the next screen, choose Free Version (Never Expires).
The Standard Edition includes the help desk, self service portal, knowledge base and reports.
Will I get the Contracts Management and Purchase Management in my free edition of ServiceDesk Plus?
A. Yes. No such limitations in our help desk software.
My company runs Linux servers. Does your free help desk software support Linux?
A. Yes, ServiceDesk Plus runs on Linux too. For complete system requirements, click here
Where can I download the client for your free edition of ServiceDesk Plus?
A. ServiceDesk Plus does not use thick clients. You can connect to ServiceDesk Plus using a web browser like Internet Explorer or Mozilla Firefox.
How do I upgrade from the free edition to the paid edition of your help desk software?
A. Send us an email at support [at] servicedeskplus [dot] com and we will contact you. Also, you will not lose any data.
Managing the service desk of any organization of any size, can be a challenge without the right tool in place. Every Help Desk Manager needs an efficient task force - help desk technicians who are not overburdened, or under-utilized. Routine tasks, jobs, allocations cannot be done manually after a certain limit and automation is the keyword, he should be looking for. ServiceDesk Plus combines high level of automation, making sure that tickets get assigned as soon as they arrive, technicians notified and escalations raised in case SLAs are breached.
ServiceDesk Plus also provides a host of different reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. ServiceDesk Plus also enables the Help Desk Manager create his own custom reports and schedule them regularly.
A common problem that most help desk technicians face is the lack of systematic control of the help desk. Generally, it is just another human being who manually assigns the tickets and notifies the technician. Another common problem is the lack of right information at the right time like the system information for a ticket raised. ServiceDesk Plus solves these problems and more. All asset and user information is available to the technician at a single place. It tracks all hardware and software information. It also comes with an integrated knowledge base where technicians can search and add solutions to common problems.
ServiceDesk Plus also allows high level of automation like assigning tickets to technicians or support groups as soon as they come and notifying them. This helps them get on the job immediately.
ServiceDesk Plus helps take the load off the support desk with the integrated self service portal. It enables users to login to the help desk and report problems and even search the knowledge-base themselves for solutions.
Everyone knows that IT is become very crucial to the whole business but running it smoothly takes systematic efforts and the right processes. The IT Manager is responsible for the whole IT organization and has to make sure that all IT services are up all the time. A lot of IT Managers look at ITIL that was designed as best practices for an industry that was prone to error and the common trial and error methods. ServiceDesk Plus took it one step further - install the application and easily implement those best practices. It includes Incident Management, Problem Management, Change Management and CMDB.
IT Managers can make sure that the whole support team is kept happy because ServiceDesk Plus has all the features needed and more. It includes Request management, agent-less asset discovery, asset management, contracts management, purchase order management and much more.
ServiceDesk Plus also helps the IT Managers easily pull out reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. ServiceDesk Plus also enables the IT Manager to create his own custom reports and schedule them regularly.
If you are an IT Manager, the decisions you make are crucial. Why not test drive ServiceDesk Plus today? Call toll-free at 1-888-720-9500 for more information or click here to register for a FREE demonstration of the world's most loved help desk.
You can also download ServiceDesk Plus for FREE. Click here.
