Managing the service desk of any organization of any size, can be a challenge without the right tool in place. Every Help Desk Manager needs an efficient task force - help desk technicians who are not overburdened, or under-utilized. Routine tasks, jobs, allocations cannot be done manually after a certain limit and automation is the keyword, he should be looking for. ServiceDesk Plus combines high level of automation, making sure that tickets get assigned as soon as they arrive, technicians notified and escalations raised in case SLAs are breached.

ServiceDesk Plus also provides a host of different reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. ServiceDesk Plus also enables the Help Desk Manager create his own custom reports and schedule them regularly.

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A common problem that most help desk technicians face is the lack of systematic control of the help desk. Generally, it is just another human being who manually assigns the tickets and notifies the technician. Another common problem is the lack of right information at the right time like the system information for a ticket raised. ServiceDesk Plus solves these problems and more. All asset and user information is available to the technician at a single place. It tracks all hardware and software information. It also comes with an integrated knowledge base where technicians can search and add solutions to common problems.

ServiceDesk Plus also allows high level of automation like assigning tickets to technicians or support groups as soon as they come and notifying them. This helps them get on the job immediately.

ServiceDesk Plus helps take the load off the support desk with the integrated self service portal. It enables users to login to the help desk and report problems and even search the knowledge-base themselves for solutions.

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Everyone knows that IT is become very crucial to the whole business but running it smoothly takes systematic efforts and the right processes. The IT Manager is responsible for the whole IT organization and has to make sure that all IT services are up all the time. A lot of IT Managers look at ITIL that was designed as best practices for an industry that was prone to error and the common trial and error methods. ServiceDesk Plus took it one step further - install the application and easily implement those best practices. It includes Incident Management, Problem Management, Change Management and CMDB.

IT Managers can make sure that the whole support team is kept happy because ServiceDesk Plus has all the features needed and more. It includes Request management, agent-less asset discovery, asset management, contracts management, purchase order management and much more.

ServiceDesk Plus also helps the IT Managers easily pull out reports on help desk efficiency like completed and overdue requests, time spent reports etc. Service Level Agreement reports help the manager quickly identify trouble areas in his team and take remedial measures. ServiceDesk Plus also enables the IT Manager to create his own custom reports and schedule them regularly.

If you are an IT Manager, the decisions you make are crucial. Why not test drive ServiceDesk Plus today? Call toll-free at 1-888-720-9500 for more information or click here to register for a FREE demonstration of the world's most loved help desk.

You can also download ServiceDesk Plus for FREE. Click here.