|
ServiceDesk Plus - Helpdesk The World Loves
ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.
Choose A Helpdesk That Works For You
|
Standard
An Efficient Helpdesk
|
Professional
An Efficient Helpdesk
|
Enterprise
Helpdesk + Asset Management
|
Compare Editions
Supports 18 more Languages
|
The Standard edition offers you all the basic help desk features. This includes
- Helpdesk management which has Active directory and Windows synchronization, ticketing, defining your Business Rules and SLA management.
- Self service portal and Knowledge base.
- Helpdesk reports to keep you updated with the status of your help desk.
- Helpdesk - With multiple ways to create & manage requests, auto dispatch, auto case routing, request history, AD integration, etc., you can enrich IT support process to deliver consistent, reliable & superior service
- Self-Service Portal - Users can search the knowledge base, submit a request or check the status of their open requests - without adding to your incoming call volume.
- Knowledge base - Empower your technicians with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
- SLA Management - Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
- Help Desk Reports - Create your own custom reports or view the ready made reports based on open requests, completed requests, requests overdue, requests pending, SLA violation by category, SLA violation by technician and others.
The Professional edition offers more advanced features along with the basic help desk . It includes integrated Asset Management, Purchase Management, Contracts Management along with Helpdesk(Standard Edition Features). The Asset management also comes with Software compliance & license tracking, Product Catalog, NMS integration, Asset Reports etc. This will help you keep track of information pertaining to all the assets and relate each request to specific assets. This added insight on each requests can help you solve the issues much faster.
- Asset Management - Automatically discover, Track and manage IT assets across your entire organization and get accurate hardware and software inventory information across Windows/Linux.
- Software License Management - Track software usage, license violations and ensure compliance. Minimize software costs by knowing exactly what you have and what you need.
- Purchase Management - Track and Manage your IT purchases, Generate Pos and automatically create assets from POs.
- Contract Management - Track all your support/maintenance contracts and lease agreements using Service Desk Plus and get alerted when contracts are due for expiry.
- Product Catalog - Create and manage a comprehensive list of all the assets and product types that your organization owns and how many you have in each type.
- NMS(OpManager) Integration - Service Desk Plus tightly integrates with OpManager, network monitoring software and can automatically create tickets whenever a network fault is detected.
- Asset & Inventory Reports - Create your own custom reports or view the ready made asset reports based on Product type, acquisition date, requester, unassigned assets by product type, assets not in contract, Assets from Vendors, OS count by Domain, Workstations by Manufacturers, Model count by network and others.
The Enterprise edition is a completely ITIL ready Helpdesk and it also includes both the Professional Edition and the Standard Edition features. This includes Incident management, Problem management, Change management & Configuration management database(CMDB). The best fit for those who wants a completely ITIL ready Helpdesk at a reasonable price.
| |
Service Desk Plus
Standard Edition |
Service Desk Plus
Professional Edition |
Service Desk Plus
Enterprise Edition |
| Help Desk |
 |
|
|
| Automatic email to ticket conversion |
|
|
|
| Active Directory Integration |
|
|
|
| Import from CSV files |
|
|
|
| User Survey |
|
|
|
| Complete History of Request |
|
|
|
| IT Help Desk Reports |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Automatic Dispatch |
|
|
|
| SLA Management |
|
|
|
| Automatic Case Routing |
|
|
|
| Auto Device Discovery |
|
|
|
| Notify Technicians |
|
|
|
| Holidays / Operational Hours |
|
|
|
| Knowledge Base |
|
|
|
| Self Service Portal |
|
|
|
| Asset Management |
|
|
|
| Purchase Management |
|
|
|
| Contracts |
|
|
|
| CMDB |
|
|
|
| Incident Management |
|
|
|
| Problem Management |
|
|
|
Problem Management Workflow
- Incidents & Problem associations
|
|
|
|
| Free flowing text and attachments support for Problem Recording |
|
|
|
| Comprehensive Problem Reports |
|
|
|
| Change Management |
|
|
|
Support different Types of Change
|
|
|
|
| Change Approval Board |
|
|
|
| Approved Change Reports for scheduling |
|
|
|
| Forward Schedule of Changes |
|
|
|
| Change Calender for easy scheduling |
|
|
|
| Change History |
|
|
|
| Operating System Support |
|
|
|
|
|
|
|
|
|
|
|
| Database Support |
|
|
|
|
|
|
|
|
|
|
|
| Pricing (starting at) |
|
|
|
|
|
|
