Success Stories
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Every organization strives to implement better practices and utilize every resource available with them to the fullest extent and stay ahead of its competition. To stay competitive it is necessary that all employees remain focused on their roles and are able to contribute better. For this a hassle free environment is necessary and also the need of the hour.
Considering that 30% of time is wasted in an organization waiting for a password ticket to be solved there, a significant loss in productivity of an employee and hence overall productivity of an organization. ADSelfService Plus is a web based Active Directory password reset solution which helps to address the unproductive time an employee has to wait for any of his change password tickets.
It allows an administrator to provide an employee/ domain user with access to a self service portal. The domain user can securely reset his own password or unlock his account by answering a set of secret questions on enrollment.
ADSelfService Plus provides the following benefits to an employee and an organization:
Reduces the overall downtime of a computer.
Increases overall productivity of your employees.
Allows to employ supportstaff for more pressing and important tasks.
Reduces Help Desk Workload to a great extent.
Reduced cost to maintain helpdesk workforce.
Decrease in attrition rate on avoiding repetitive and mundane tasks.
Secured Reset with control held with the domain user itself.
Improved security with a set of validation questionnaire
An IT Manager / IT Administrator focusses on the long term objectives of his IT environment and also the complete security of his network. For this he needs to comply with Security, compliance and various other regulatory requirements. On installing ADSelfService Plus Active Directory reset password solution the administrator is relieved of repetitive tickets and will be able to implement stringent policies. The administrator is also facilitated with reports on password status and enrolled users to take critical decisions and allocate resources accordingly.
ADSelfService Plus improves employee productivity by considerably reducing the process time. The process time includes 1. employee to raise a ticket, 2.viewed and allotted a ticket number by the helpdesk and 3. finally attended by helpdesk. Typical delays, frustration, lost productivity, and overheads experienced while waiting for a help desk member, to handle password reset requests are eliminated. End users are assured that their personal contact details will be current and up to date in the Active Directory when they use of the self service portal.
