ADSelfService Plus is a secure web-based portal for password resets, account unlock and Active Directory self updates by end users for Microsoft Windows.
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Gartner
states that 30% of
helpdesk queries are related to
password resets management
and
account lockout.
ADSelfService Plus
reduces the most critical password tickets
which consumes a substantial amount of help desk time by
rendering a secure, reliable and robust
web based self service solution
to the end user. The end user can manage his passwords by himself and
also
update his personal details
in Active Directory with ease. The
program also provides security while
password resets through an
enrollment and identity verification questionnaire.
What features does it offer ?
ADSelfService Plus holds the following list of features:
Derive maximum benefits out of your investment with us. You are just a step away from realising the full worth of having deployed the ManageEngine Suite and our training precisely addresses this need.
ManageEngine Training & Consulting Programs are designed to help you kick-start deployment and maximize IT productivity with applications in the ManageEngine Suite. The training programs are aimed at arming ManageEngine users with everything they need to monitor and manage the network resources. Training is offered for Applications Manager, OpManager, and ServiceDesk Plus applications from the ManageEngine Suite.
Being the leaders in low cost Enterprise Management Software, we would like you to get the best value out of your IT budget. The training program gives you that extra edge where you understand your monitoring requirements and drive the ManageEngine applications to do the job for you.
The training comprises of a complete walk-through of the application you intend deploying and using its various features for increased productivity. The training pattern is the same for all the applications with the instructor leading you step by step right from the start. A copy of the course material is also provided during the training for future reference. The course material includes hands-on examples which helps you go live with the applications in just a few days.
As part of consulting, a product expert guides you with specific queries and clarifications on installating and configuring the applications to meet your management needs.
An IT Manager / IT Administrator focusses on the long term objectives of his IT environment and also the complete security of his network. For this he needs to comply with Security, compliance and various other regulatory requirements. On installing ADSelfService Plus Active Directory
reset password solution the administrator is relieved of repetitive tickets and will be able to implement stringent policies. The administrator is also facilitated with reports on password status and enrolled users to take critical decisions and allocate resources accordingly.
ADSelfService Plus improves employee productivity by considerably reducing the process time. The process time includes 1. employee to raise a ticket, 2.viewed and allotted a ticket number by the helpdesk and 3. finally attended by helpdesk. Typical delays, frustration, lost productivity, and overheads experienced while waiting for a help desk member, to handle password reset requests are eliminated. End users are assured that their personal contact details will be current and up to date in the Active Directory when they use of the self service portal.