Success Stories
"Simple to use software that users are able to understand without too much hand-holding or training. Does what it is designed to do."- K Y Iyer New Delhi Television Ltd.
Any organization requires information to be correct and up to date in order to formulate effective growth strategies. This requires a real time and continuous update of data by all the users in the domain. ADSelfService Plus user friendly web based interface helps end users to self update / modify personal active directory information immediately and in real time with ease.
Controlled access to restricted attributes
ADSelfService Plus supports the self modification / update of a list of attributes which include General, Exchange, Terminal, Account Attributes and more. It also allows to include custom attributes for user / client or employee self update. An end user / employee information like contact address, status, position in the organization, telephone number etc., changes with time and this requires an update in the Active Directory. These changes not only require an update but must be done with immediate effect because a delayed update in the records could result in false data being circulated.
These changes can be effectively updated by users themselves by a logging on to ADSelfservice Plus web portal and updating fields the user is permitted to change. The fields a domain user can change, update or modify is remotely controlled by the administrator from the admin console of the Self service software. Allowing users to self update directory information results in a smooth administration process.
Advantages of Self Service Update
Allowing end user to self update personal information in Active Directory encourages,
Positive growth charts with information current and up to date.
Reduces conflicts between employees and decision makers due to lack of information.
Multiple levels of verification of minor employee details can be dismissed.
Smooth and efficient administration and management of users in an enterprise.
Controlled access provided to an end user through a web based self service portal allows any time and any where access and real time update or modification of personal information in the Active Directory LDAP. A report on which users have updated their user profile and the time of update can also be generated with ADSelfService Plus.
An IT Manager / IT Administrator focusses on the long term objectives of his IT environment and also the complete security of his network. For this he needs to comply with Security, compliance and various other regulatory requirements. On installing ADSelfService Plus Active Directory reset password solution the administrator is relieved of repetitive tickets and will be able to implement stringent policies. The administrator is also facilitated with reports on password status and enrolled users to take critical decisions and allocate resources accordingly.
ADSelfService Plus improves employee productivity by considerably reducing the process time. The process time includes 1. employee to raise a ticket, 2.viewed and allotted a ticket number by the helpdesk and 3. finally attended by helpdesk. Typical delays, frustration, lost productivity, and overheads experienced while waiting for a help desk member, to handle password reset requests are eliminated. End users are assured that their personal contact details will be current and up to date in the Active Directory when they use of the self service portal.