Success Stories
"Simple to use software that users are able to understand without too much hand-holding or training. Does what it is designed to do."- K Y Iyer New Delhi Television Ltd.
A secure active directory password policy demands users to change their passwords on a periodic basis. This is with a motive to ensure security of user logins and prevent attacks by any intruder. Users are notified on a periodic basis by email to change their own passwords by the administrator. Domain users can change their own password with ADSelfService Plus change password facility, which prevents an account lockout and therefore the need for an account unlock.
Self Service Change Password :
ADSelfService Plus web based, self service change password solution provides an easy to use web interface to allow domain users to change their own passwords by login into the self service portal. Any user can click on the change password link on the web portal and change his windows login password. The type of password a user can change and the password policy can be viewed on the display of the ADSelfService Plus change password screen. Users can change their passwords according to policy set by the administrator and further be aware of other policy requirements and complexities.
The need for a change password can occur as a result of one or more of the following instances
If a domain user prefers to change his existing password any time before password expiry.
If an administrator notifies domain user to change his password to a new one.
When an administrator resets a domain user's password to a default value.
ADSelfService Plus Change Password Screen
Change Password versus Reset Password
Reset password is where an old password which is forgotten by a domain user is forced to be reset to a new one even with no knowledge of what the old password was. ADSelfService Plus allows domain users to perform self password reset from its web portal by satisfying validation and identity verification questionnaire answered during enrollment.
Change password does not require a validation process. It only requires a user login into the ADSelfService Plus Domain User login portal. When a user changes his password, he supplies the old password along with the new password, if the old password is correct and the new password follows the password policy then the password will be changed. This is the normal change password process that users go through, when they change their passwords based on password policy
An IT Manager / IT Administrator focusses on the long term objectives of his IT environment and also the complete security of his network. For this he needs to comply with Security, compliance and various other regulatory requirements. On installing ADSelfService Plus Active Directory reset password solution the administrator is relieved of repetitive tickets and will be able to implement stringent policies. The administrator is also facilitated with reports on password status and enrolled users to take critical decisions and allocate resources accordingly.
ADSelfService Plus improves employee productivity by considerably reducing the process time. The process time includes 1. employee to raise a ticket, 2.viewed and allotted a ticket number by the helpdesk and 3. finally attended by helpdesk. Typical delays, frustration, lost productivity, and overheads experienced while waiting for a help desk member, to handle password reset requests are eliminated. End users are assured that their personal contact details will be current and up to date in the Active Directory when they use of the self service portal.