OpManager MSP is a complete Managed Services Platform for MSPs to offer profitable services.
Customer wise segmentation of data with portal login
Remote infrastructure monitoring and alerting
Integrated trouble ticketing software
Patching and remote control of desktops and servers
Success Stories
"I have seen products from Kaseya, LPI etc., but found OpManager far superior."
-Scott Weaver, Schema Networks.» 30-Day Trial
Overview
Features
Demos
Documents
Downloads
Get Quote
Support
Customers
What is OpManager MSP?
OpManager MSP is a platform using which managed service providers (MSPs) can offer a variety of managed services to their end customers. It comes as an installable software package and follows a probe-central model. The probes are remote polling engines that are located in a customer location (behind a firewall), collect performance and availability data, and sends it back to central over a secure https connection in a compressed bandwidth-friendly manner.
What problems does it solve?
It helps an MSP to beat the traditional break-fix / on-call-service model and transform into a profitable pure-play managed services organization. With just one central server on a NOC and small team of 10-25 people it is possible to serve 50-100 customers. The remote probes do the trick. They do 24x7 monitoring and alert the technicians on time reducing downtimes and probable failures. The integrated helpdesk ensures that the communication with the managed customers are seamless and effective.
What features does it offer?
Remote infrastructure monitoring, helpdesk, remote control, patch management, inventory management, file and folder monitoring, google maps.
Is there a hosted version ?
Yes, we do have one in the works : OpManager OnDemand. This Software-as-a-Service (SaaS), with the central server hosted in our IDC, is targeted at MSPs who want to start out quick. [Learn more]
Challenges to being a Profitable MSP- Podcast - PDF
Training
This course aims at enabling you with the required skills to effectively monitor distributed customer networks as a service using OpManager MSP. The during of the course is two days, with a seven-hour session each day. The duration can be extended subject to consultation and implementation needs if any.
At the end of this course you will be able to use OpManager MSP to:
Discover and Monitor Remote network resources of your customers
Provide integrated helpdesk and asset management
Provide Patch management, Security and Vulnerability management
Who Should Attend
If you are an MSP, MSSP, VAR, a Network Administrator, System Administrator, or an Operator, and have deployed OpManager MSP for monitoring remote networks, this training helps you optimize the application's remote monitoring capabilities.
Course Agenda
Understanding the business benefits
Monitoring Servers,Routers,Switches, Domain controllers, Firewalls across remote networks
Alerting when there is an impending potential failure of a network resource
Integrated help desk facilitating automatic trouble-ticketing
Inventory Management
Vulnerability Assessment
Patch Management
Reporting
Remote Control
Architecture
Need for Distribution
Advantages of Agent-less Distributed Architecture
Central Server Architecture
Probe Architecture
Central and Probe Communication
Installing and Configuring
Installing Central
Adding Customers
Adding Probes and Registering with Central
Concept of Shared Probes and Dedicated Probes
Installing Probe
Configuring Discovery
Monitoring Performance
System Resource Monitoring (SNMP, CLI, WMI)
Monitoring Traffic
Monitoring URLs
Monitoring Windows Services
TCP Services Monitoring
Vendor Specific Monitors
Applications Monitoring (Exchange, Active Directory, Lotus Domino, Oracle)