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Easy way to win new Customers

Where powerpoints, lengthy discussions and beer fail to help you win a new business, a FREE TRIAL should. Offering a 30-day no obligation free trial has been the most successful presales tool for managed service providers. At the end of the 30 days, you gain enough insight about the prospects’ networks, servers, vulnerabilities, traffic patterns and potential problems. A comprehensive presentation at the end of the trial with the concise data that you now have gathered would be the killer that would help you close the deal.

But who pays for the software license during the trial? What if the customer does not sign up?

No worries! Now with MSP Center Plus, you can connect unlimited number of trial probes to the central server. At the end of the trial, if the customer signs up, you pay and register the probe. If he doesn’t, you just need to uninstall the probe and continue with the next prospect… Simple

First things first - Sign a contract

To secure commitment, it is always advisable that you sign a contract with the company for the trial. Make it simple and short. There are a lot of advantages with making a contract that are not obvious until you sign one.

• Contracts create legitimacy: A contract gives you a formal reason to be involved. You can visit the prospect without them having to take time to meet, educate or entertain you. You've visited to inspect what you expect!
• Benefit of a Contract:By signing a contract you have the right, or rather the responsibility to be involved on a regular and an on-going basis. By this contact frequency, you become knowledgeable in all areas of their business, making you more valuable.
  

7 things you should do to make the trial a success

1. Measure bandwidth utilization, WAN traffic, and watch out for SLA violations (with ISP).
2. Identify the stress level on the exchange server, monitor the exchange services.
3. Prepare a list of critical servers and monitor them closely.
4. Set event log rules for monitoring event log messages.
5. Monitor active directory closely.
6. Run a vulnerability scan on the servers exposed to internet using free scan tools such as ScanFi
7. Set SMS / Email alerts for every valid network failure.

What should you present to them after 30 days

Prepare a presentation with the following sections:

• For your information (share vital stats over 30 days)
  • Total number of alarms received in 30 days.
    • Breakup by type: wan, exchange, server, desktop, firewall, etc.
    • Breakup by severity: Critical, major & minor.
  • Time saved
    • Number of server failures in 30 days
    • Number of desktop failures in 30 days
    • Exchange failure.
    • Time that would be otherwise wasted if MSP was absent.
  • Insights
    • Percentage of non-critical application traffic on internet.
    • Need for additional bandwidth.
• Reports
  • Network health - show WAN utilization / availability reports
  • Exchange health - show availability/cpu/mem/disc/vulnerability reports.
  • Active directory health - "
  • Servers' health - "
  • Desktop health - "
  • Comment on current setup and suggest changes for better performance.
• Why you should try managed services?
  • Show case studies from your experience where msp saves money for the enterprise.
    • Example: An MSP in LA using MSP Center Plus Edition found that the internet pipe was down from 1AM to 6AM on a particular day. On the contrary, the ISP's report claimed100% availability for that month. The provider produced OpManager's report to the ISP and got a full refund of the month's fee for the SLA violation.

Sample presentation - by FineNet Managed Services Inc.

Here's a sample presentation from FineNet Managed Services, Inc. after a 30-day trial in ACME CADSOFT, Inc.

Got a better presentation than this? Why don't you share?

We will be glad if you could share real-life PPTs that you use to win new customers. This would help other budding MSPs to reuse your stuff without having to re-invent the wheel. Please send your pdfs or ppts to support@mspcenterplus.com

Need Features? Tell Us

If you want to see additional Fault monitoring features implemented in OpManager, we would love to hear. Click here to continue

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