There could be a number of Facilities Management actions carried out in your organizations. Having a database of all these activities will be of great use in avoiding duplication of resolving similar issues.
Kbase is an online repository of all the facilities management activities carried out by you using this Facility management software tool. Kbase will be updated with all facilities management actions with respect to the resources handled, maintenance management, space & move management and purchase & contract management.
 FacilitiesDesk Knowledge Base |
Features
- Give employees the access to most popular and recent resolutions
- Develop your own solution database
- Kbase comes with the rich HTML text format. Hence just a copy paste from a word is possible of not only the contents but also the images. This helps in educating the employees in resolving the maintenance issues they face
Benefits
- Eliminate the repetitive tasks with a centralized solution repository
- Reduce the incoming inbound call rates
- Improve your facility HelpDesk's overall productivity with effective sharing of knowledge
- Users get consistent answers irrespective of the technician servicing their request
- Faster request resolution because of the reference available for similar set of maintenance issues
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Need Features? Tell Us
If you want to see Knowledge Management features
implemented in FacilitiesDesk, we would love to hear. Click
here to continue
