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A critical yet simple set up will set the maintenance helpdesk up and running within few minutes..
Mail Server Settings (Path: Admin/General/Mail Server Settings)
Set the incoming and outgoing mail server details which are necessary to fetch and send mails from FacilitiesDesk without any problem.
Incoming mail server settings:
Have the following fields –
Server Name/IP Address: Denote the incoming mail server from where the mails need to be fetched
User Name & Password: Enter the login name and set your password to access the mails from the above server
Email Address: Enter the email address to which the service requests are to be sent and only those mails need to be fetched
Email Type: Indicates the type of mail email fetching (For example: IMAP or POP and so on)
Port: Mark the port from where the mails need to be fetched
All fields are mandatory fields and cannot take null values. Click Save button after entering the above details. The configurations will be saved and FacilitiesDesk will try to establish connection with the mail server. To start the mail fetching, click Start Fetching button.
Outgoing mail server settings:
Have the similar fields as that of Incoming mail server setting. The only different one is -
Reply-to-Address: Enter the email address to which the replies are to be sent and only those mails need to be fetched.
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