Toll Free US: +1 888 720 9500
Intl: +1 925 924 9500

Asset Explorer

Comprehensive Asset Mgmt Software
AssetExplorer is a comprehensive Asset Management Software for IT and Non-IT assets.
  • Single interface to track and view all your assets
  • Audit hardware/ software & track asset ownership
  • Integrated purchase and contract mgmt
  • Software license compliance and usage tracking
Success Stories
"AssetExplorer helped us and define policies for Free, Open Source, and prohibited software." - Natalya Hall, Digicel » Download Free Edition | 30-Day Trial

Download AssetExplorer Service Pack

We recommend customers to move to the latest version.

Note: We strongly recommend you to take backups before applying the service pack. This helps you prevent accidental loss of data.

Download Service pack

Kindly read through the release notes to know more about the new features in Service Pack.

Upgrade from build 4000 - 4016 to 4017

download_servicepack Service Pack 4017 (.ppm)
How to Install | README

 

Note: The Service pack is for upgrading from 4000 - 4016 to 4017. If you are a new user, download AssetExplorer 4017 directly.

Instructions to apply the Service Pack/Hotfix

  1. Shut down AssetExplorer. (If AssetExplorer is running as a service, stop the service from Control Panel > Services window)
  2. Take a backup of <assetexplorer-home>/mysql/data folder.
  3. Run the script 'UpdateManager.bat (UpdateManager.sh for Linux) in the <assetexplorer-home>/bin folder. This opens the Update Manager tool.
  4. Click "Install" and then click "Browse" to select the Upgrade Pack file (the .ppm file that you'd downloaded).
  5. Follow the on-screen instructions to apply the Service/Upgrade Pack.
  6. Once the upgrade is complete, start AssetExplorer Server.

If you need any assistance or clarifications, please contact support@assetexplorer.com

How can I find the Build Number of AssetExplorer?

  1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
  2. You should see the Build number mentioned on the top right of the page.
  3. Check the following image guide to locate the build number.

Need help ?

Want help with upgrading AssetExplorer to the latest version? Contact AssetExplorer Support

AssetExplorer Download