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ADManager Plus

Active Directory Management & Reporting

Help Desk Technician Audit Log

The Help Desk Technician Audit Log is an accessibility feature designed for auditors/administrators to take a detailed look at what occurred in the ADManager Plus system.

An Audit Log is a file/document which maintains the details of any AD Management activity like Password reset, User deletion, Creation/Modification of User accounts, etc., you had performed using your ADManager Plus.

Audit Logs are quite handy in the sense, you can actually trace down to who did what and when and aslo detect problems associated with the failed jobs. The logs are maintained in separate folders relating to the appropriate user who has performed the job. A chronological review of the AD Management activity is also made simple and feasible by this easy to use feature of ADManager Plus.

An Audit Log essentially contains the following details about the task:

  • Who
  • What
  • When

Who of the Task

The details of the person who had performed an AD Management task is also tracked in the Audit Log file. If the task was performed by the Administrator, the log gets stored in admin under technician folder. For a Help Desk Technician, the logs get stored in a folder named after the Technician and his associated domain. For example, John-ADMP means that this folder contains the logs which got generated while the Help Desk Technician, John initiated AD Management Tasks in the ADMP domain.

When of the Task

Audit files save the Date and Time of Event occurrence. This serves as a useful resource to find out the time of occurrence of a AD Management Task, at a later date.

What of the Task

Audit Logs store information about the task that was performed while the event got triggered. Details of all those attributes, whose values were updated gets recorded in the Log file for future reference. For example, if a user is moved from one Organizational Unit to another using ADManager Plus, the audit log generated will contain the details of the source and destination OUs under the From and To headings respectively.

Want to delegate an Active Directory task to your Help Desk Technician? Learn more about Help Desk Delegation

Other features

Active Directory Reset Password
Resetting expired, forgotten or compromised passwords is a everyday work for Administrators. ADManager Plus has an in-built dedicated feature aimed at reducing this manual work

Active Directory Terminal Services
Microsoft Terminal Services allows IT departments to bring their applications to a single server for use by users anywhere in the world. ADManager Plus facilitates the bulk modification of these terminal services attributes from one single place.

Cleanup your Active Directory by Removing unused user accounts
Over time, user and computer accounts become obsolete and needs elimination. ADManager Plus helps you to trace out all inactive, disabled, account-expired users and computers in Active Directory.

Give restricted access to help desk and IT staff to manage AD users and objects
 The administrator can create a login for the HR personnel with the permission to create new users in the Active Directory. The HR personnel can login and access only the delegated task of creating new users
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Active Directory Management & Reporting